Guest Experience Specialist

24 hours ago


Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotels Corporation Full time

At Hyatt Hotels Corporation, we're dedicated to creating exceptional experiences for our guests. As a Guest Experience Specialist, you'll play a vital role in ensuring seamless service delivery.

Key Responsibilities
  • Show expertise in our product offerings, including rate structures and management techniques.
  • Support guests with reservation modifications or cancellations.
  • Process guest reservations made through various channels.
  • Manage payments and send confirmation emails to guests.
  • Stay up-to-date on hotel promotions and implement established procedures for room reservations and confirmations.
Requirements
  • A relevant degree or diploma in Hospitality or Tourism management is ideal.
  • Minimum 2 years of work experience in Hotel operations.
  • Strong problem-solving, administrative, and interpersonal skills are essential.


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