Scheduling Analyst

1 month ago


Doha, Baladīyat ad Dawḩah, Qatar Energy Jobline Full time
Scheduling Analyst

We are seeking a highly skilled Scheduling Analyst to join our team at Energy Jobline.

About the Role:

  • Develop and implement scheduling models to optimize resource utilization in the contact center.
  • Collaborate with department managers and supervisors to establish effective schedules for various lines of business.
  • Analyze intraday performance data, trend analysis, and supply and demand factors to inform scheduling decisions.
  • Stay up-to-date with industry best practices and WFM protocol to ensure efficient scheduling processes.

Requirements:

  • Proven experience in WFM protocol and scheduling software (Aspect/Alvaria).
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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