Scheduling Analyst
1 month ago
We are seeking a highly skilled Scheduling Analyst to join our team at Energy Jobline.
About the Role:
- Develop and implement scheduling models to optimize resource utilization in the contact center.
- Collaborate with department managers and supervisors to establish effective schedules for various lines of business.
- Analyze intraday performance data, trend analysis, and supply and demand factors to inform scheduling decisions.
- Stay up-to-date with industry best practices and WFM protocol to ensure efficient scheduling processes.
Requirements:
- Proven experience in WFM protocol and scheduling software (Aspect/Alvaria).
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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Doha, Baladīyat ad Dawḩah, Qatar Energy Jobline Full timeScheduling Analyst RoleWe are seeking a skilled Scheduling Analyst to join our team at Energy Jobline. As a Scheduling Analyst, you will play a critical role in ensuring the effective and efficient utilization of resources in our contact center.Key Responsibilities:Develop and implement scheduling models that accurately measure supply and demand on a daily...
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