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Senior Service Team Member

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Doha, Baladīyat ad Dawḩah, Qatar Rotana Hotels Full time

We seek a dedicated and ambitious food and beverage professional to join our team as a Captain. This role offers an exciting opportunity to develop your skills, expand your knowledge, and deliver exceptional service to our discerning guests.

Key Accountabilities:
  1. Service Excellence: Consistently deliver high-quality service to our guests, meeting our hotel's stringent standards.
  2. Culinary Expertise: Develop a thorough understanding of our food and beverage menu, enabling you to make informed recommendations to our guests.
  4. Customer Relations: Foster strong relationships with our guests, addressing their needs and concerns in a prompt and professional manner.
  5. Outlet Management: Oversee the preparation and operation of the designated outlet, ensuring a smooth and efficient service.
  6. Team Leadership: Guide and direct the service team, providing coaching and feedback to help them achieve our high standards.
  7. Training and Development: Design and deliver comprehensive training programs for colleagues, equipping them with the skills and knowledge needed to excel in their roles.
  8. Inventory Control: Monitor and manage our supplies, maintaining accurate records of our beverage stock to prevent stockouts.
  9. Efficiency and Quality: Implement strategies to minimize waste, breakage, and spoilage, maintaining our commitment to quality and excellence.
  10. Revenue Growth: Utilize up-selling techniques to exceed guest expectations, driving revenue growth and contributing to our hotel's success.