Senior Member Service Agent

6 days ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

Job Description - Senior Member Service Agent (218835)

Job Posting

Mar 10, 2025, 9:24:14 AM

Primary Location

Doha

Unposting Date

Mar 24, 2025, 11:59:00 PM

About the role

Qatar Airways is looking for a professional to join our Loyalty team as a Senior Member Service Agent.

As a Senior Member Service Agent, you will be responsible for offering all Privilege Club related services to Privilege Club members. The role will assist members with their queries related to their QRPC accounts and provide a one-stop solution for members regarding award bookings, upgrades, ticketing, and other Loyalty services.

As part of the role's operational responsibilities, you will also:

  1. Provide Privilege Club members visiting the member service desk clear and accurate membership information, answering questions and queries clearly, delivering a professional and efficient service.
  2. Make award bookings and issue tickets for members providing an efficient and one-stop solution.
  3. Assist members with their account information and ensure issues are resolved in one visit to avoid inconvenience, escalation, and complaints.
  4. Ensure all redemption requests are processed, providing alternatives to the member where seats for their desired date of travel are not available, to ensure that they are able to redeem their Avios and travel as desired.
  5. Assist with any additional tasks which are critical to the Loyalty business, such as Special Request Handling (UMNR/YP Service, Seat and Meal Preferences, WCHR requests, and Online failure cases).
  6. Process all QRPC related queries from members in a timely, professional, and efficient way to ensure Member satisfaction.
  7. Support all other QRPC related activities from head office.
  8. Ensure escalations are timely channeled to the Supervisor, for solutions to avoid complaints and ensure the member is satisfied/happy.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community and a world-class airline.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

Qualifications

About You

A successful candidate should possess the following experience and qualifications:

  1. Relevant Vocational, Tertiary or Trade qualification.
  2. Minimum 2 - 3 years of Customer Service experience.
  3. Professional knowledge of Arabic, written and spoken is a must.
  4. Excellent communication and problem-solving skills.
  5. Initiative, multi-tasking skills, and ability to work independently.

Preferred qualifications

  1. Diploma in reservation system (Amadeus).
  2. 1-2 years of Reservations & Ticketing experience.
  3. Airline reservations system knowledge.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records, and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Application Guidelines

If you are interested in submitting your application and feel that you are a good fit for this role, please fill in our application form and upload your CV for our review and consideration.

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