Duty Manager Role

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

Our Vision

At Minor International, we strive to provide exceptional services and experiences for our cherished guests. We are seeking an exceptional Duty Manager to lead our luxury 5-star hotel.

Job Description

The successful candidate will oversee day-to-day operations, particularly during peak hours, ensuring smooth coordination across departments, and lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.

Key Responsibilities
  • Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
  • Oversee account preparation and monitoring, assisting in training and mentoring staff, and managing VIP guest experiences, ensuring personalized service and attention to detail.
  • Prepare shift reports and communicate relevant details to the management team, ensuring compliance with hotel policies, procedures, and standards.
Qualifications
  1. Degree in Hospitality Management or similar.
  2. Work experience in supervisory roles in Front Office.
  3. Excellent command of the English language (both oral and written).
  4. Arabic language is an advantage.
  5. Knowledge of the OPERA Cloud system.
  6. Highly organized, career and result-oriented with the ability to be flexible with hours, days off, assignments, and additional duties.

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