Duty Manager Role
2 days ago
Our Vision
At Minor International, we strive to provide exceptional services and experiences for our cherished guests. We are seeking an exceptional Duty Manager to lead our luxury 5-star hotel.
Job DescriptionThe successful candidate will oversee day-to-day operations, particularly during peak hours, ensuring smooth coordination across departments, and lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
Key Responsibilities- Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
- Oversee account preparation and monitoring, assisting in training and mentoring staff, and managing VIP guest experiences, ensuring personalized service and attention to detail.
- Prepare shift reports and communicate relevant details to the management team, ensuring compliance with hotel policies, procedures, and standards.
- Degree in Hospitality Management or similar.
- Work experience in supervisory roles in Front Office.
- Excellent command of the English language (both oral and written).
- Arabic language is an advantage.
- Knowledge of the OPERA Cloud system.
- Highly organized, career and result-oriented with the ability to be flexible with hours, days off, assignments, and additional duties.
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