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Night Manager
2 months ago
We are seeking a highly skilled and experienced Night Manager to join our team at Marriott International, Inc. The successful candidate will be responsible for ensuring the smooth operation of our hotel's front desk and guest services during evening hours.
Key Responsibilities- Process guest check-ins, verifying identity and payment information, and assigning rooms.
- Set up accurate accounts for each guest and enter Marriott Rewards information.
- Secure payment prior to issuing room keys and verify/adjust billing.
- Compile and review daily reports, logs, and contingency lists.
- Complete cashier and closing reports, and balance and drop receipts.
- Count and secure bank at the beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating, and coaching employees.
- Develop and maintain positive working relationships with team members to reach common goals.
- Listen and respond appropriately to employee concerns and follow company policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications, and ensure personal appearance is clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge guests, anticipate and address their service needs, and assist individuals with disabilities.
- Speak using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Ensure adherence to quality standards and enter and locate information using computers/POS systems.
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
- License or Certification: None.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate, active, and take pride in how you maintain your well-being, optimistic, and adventurous.
