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Duty Manager for Luxury Hotel

7 days ago

Doha, Baladīyat ad Dawḩah, Qatar Penta Consulting Limited Full time

Penta Consulting Limited seeks a highly skilled Duty Manager to join our hotel team in Doha. The successful candidate will possess excellent leadership skills, commercial awareness, and the ability to drive hotel operations forward.

Key Responsibilities
  1. Oversee all aspects of hotel departments, ensuring seamless operations and excellent guest experiences.
  2. Maintain high standards of premises, cleanliness, and service readiness across the hotel.
  3. Conduct regular team meetings to discuss operational matters, sales targets, and service recovery initiatives.
  4. Develop and implement Standard Operating Procedures (SOPs) to enhance efficiency and quality.
  5. Collaborate with suppliers, vendors, and AMC service providers to secure quality products and services.
  6. Lead by example, demonstrating strong hospitality skills, and encouraging staff to do the same.
  7. Drive customer satisfaction and service recovery efforts, working closely with department heads to achieve results.
  8. Provide guidance, coaching, and training to staff to improve their skills and performance.
  9. Foster a positive work environment, promoting open communication, and recognizing staff achievements.
  10. Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure the hotel remains competitive and compliant.
Qualifications & Experience

Ambitious individuals with 3-4 years of experience in hotel operations, preferably in a 2-3 star hotel setting. Proven track record of success in revenue management, team leadership, and problem-solving. Excellent communication and interpersonal skills, with a strong focus on customer satisfaction and service delivery.