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Control Center Operations Manager

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time
Job Summary

We are seeking a highly skilled and experienced Control Center Duty Officer to join our team at Qatar Airways. The successful candidate will be responsible for ensuring the smooth operation of our security systems and providing exceptional service to our customers.

Key Responsibilities
  1. Incident Reporting and Response: Timely communicate any security incidents to the relevant authorities and prepare detailed reports as required.
  2. System Maintenance: Perform daily checks on CCTV, microphones, duress systems, and air conditioning systems to ensure optimal working conditions.
  3. Investigations: Conduct thorough investigations into security concerns and produce factual reports, identifying trends and proposing mitigation measures to prevent potential security breaches.
  4. Leadership and Coordination: Lead the Security Control Center team and coordinate with other departments to ensure seamless operations.
  5. Training and Development: Conduct on-job training for new staff and recurrent training for existing staff, adopting a proactive approach to identify tailored training needs.
  6. Asset Management: Process asset request permits within stipulated timeframes and ensure that CCTV footage and snapshots are stored and shared according to documented processes.
  7. Field of View Optimization: Conduct periodic field of view checks for priority-1/2 CCTV cameras to optimize coverage and provide accurate operational views.
  8. Reporting and Analysis: Prepare and deliver weekly, bi-weekly, and monthly reports on technical performance, flagging critical trends and proposing proactive measures to mitigate system failures.
Requirements
  1. Education: Bachelor's Degree or Equivalent with a minimum of 4 years of experience in Aviation Security or a related field.
  2. Experience: High School Qualification or Equivalent with a minimum of 4 years of job-related experience.