Technical Service Leader
2 weeks ago
Role Overview
We are looking for a skilled Technical Service Leader to manage our team of Field Service Technicians (FSTs) in Qatar and Kuwait. As the primary focal point for customers, you will ensure seamless technical support, from pre-planning to aftermarket services.
Key Responsibilities
- Lead the team of FSTs, providing guidance and support to ensure timely completion of tasks and projects.
- Collaborate with cross-functional teams to achieve business objectives, including sales support and revenue growth.
- Identify and communicate quality issues and documentation defects to Service Management, raising nonconformance reports and leading the service-related effort to identify root causes.
- Ensure compliance with safety procedures and best practices, adhering to regulatory requirements.
- Develop and implement effective strategies to improve technical support and customer satisfaction.
- Report to the Area Manager Qatar & Kuwait and collaborate with the Region Service Manager to drive business success.
Requirements
- A minimum of 10 years of relevant work experience in Wellhead installation, MMR, and customer-facing support.
- Proven track record in managing teams, improving technical support, and increasing customer satisfaction.
- Strong technical support and problem-solving skills, with the ability to read and understand design drawings.
- Experience working on commercial proposals and supporting Technical Sales efforts.
- Able to perform moderate complex calculations and provide feedback to the engineering team.
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