IT Service Desk Operator
2 weeks ago
Job Summary:
- The Service Desk Operator is responsible for providing telephone and email support for clients and users on technical matters and resolving or escalating reporting incidents in a timely manner.
Qualifications:
- 2-3 years of experience providing first level IT support remotely over the phone and remote tools in a service desk environment.
- Hands-on experience with Microsoft Operating Systems and the Office suite.
- Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
- Experience with ITSM tools, preferably HP / Microfocus Service Manager, is an asset.
- Proficiency in Microsoft Active Directory, Exchange, and O365.
- Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.
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