Banking Operations Professional
4 days ago
**Job Purpose Summary**
The incumbent is primarily responsible for providing efficient, friendly, and quality service to customers; answering queries, providing information, and guiding customers through various banking procedures; marketing the Group's products and services, and encouraging customers to increase their business with the Group.
**Essential Duties & Responsibilities:**
- Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
- Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
- Implements KPI's and best practices for Associate, Customer Services.
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
**Benefits:**
- A competitive salary package.
- An opportunity to work in a dynamic and growing organization.
- A chance to develop your skills and knowledge.
**Other Information:**
- This role requires a University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or any other related field.
- No years of experience required.
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