Banking Operations Professional

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full time

**Job Purpose Summary**

The incumbent is primarily responsible for providing efficient, friendly, and quality service to customers; answering queries, providing information, and guiding customers through various banking procedures; marketing the Group's products and services, and encouraging customers to increase their business with the Group.

**Essential Duties & Responsibilities:**

  • Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
  • Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
  • Implements KPI's and best practices for Associate, Customer Services.
  • Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  • Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.

**Benefits:**

  • A competitive salary package.
  • An opportunity to work in a dynamic and growing organization.
  • A chance to develop your skills and knowledge.

**Other Information:**

  • This role requires a University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or any other related field.
  • No years of experience required.


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