IT Support Professional
3 days ago
Our company is looking for an experienced IT Support Professional to join our Core Banking team. The successful candidate will be responsible for providing Level 2 / 3 technical support for core banking applications.
Key responsibilities include:
- Providing timely and effective support for core banking applications.
- Troubleshooting and resolving application-related issues promptly to minimize downtime and ensure business continuity.
- Performing Root Cause Analysis (RCA) for recurring incidents and implementing preventive measures.
Requirements
To be successful in this role, you will need:
- A bachelor's degree in Computer Science or a related field.
- 3-5 years of experience in application support, preferably in core banking or financial systems.
- Hands-on experience with core banking platforms (e.g., Finacle, Temenos, Flexcube).
- Familiarity with banking operations (e.g., payments, loans, compliance) and regulatory requirements.
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