Kaspersky IT Security Expert
1 week ago
Job Description:
Kaspersky is seeking a skilled Cybersecurity Solutions Professional to join our team. As a key member of our technical support group, you will be responsible for providing top-notch technical support to our premium customers under the Managed Security Services (MSA) contract.
Responsibilities:
- Troubleshooting and Support: Provide technical assistance to customers via phone, email, or chat, resolving issues with Kaspersky software using advanced troubleshooting and problem-solving skills.
- Account Management: Build and maintain strong relationships with assigned MSA accounts, ensuring their satisfaction with Kaspersky support and products.
- Renewal and Growth: Collaborate with the sales team to ensure the renewal of MSA contracts and growth of new MSA customers.
- Technical Skills Development: Take initiative on technical skills development, self-learning, and obtaining Kaspersky certifications.
- System Analysis and Troubleshooting: Apply system analysis techniques and procedures to diagnose product and system issues, determining appropriate configurations and specifications for optimal usage of Kaspersky products.
- Communication and Stakeholder Management: Communicate progress to stakeholders in customer/partner organizations for normal and escalated technical issues.
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