Cybersecurity Solutions Professional
1 week ago
Company Overview:
Kaspersky has been protecting individuals and corporate clients from cyber threats for 27 years. Our team of over 5,500 experts protects the world from cyber threats while growing and evolving as a company.
Job Summary:
We are seeking a highly skilled IT Security Consultant to join our technical support team. As a critical member of our team, you will provide technical support to our premium customers under the MSA premium support contract.
Key Responsibilities:
- Troubleshooting and Support: Provide technical assistance to customers via phone, email, or chat, resolving issues with Kaspersky software using advanced troubleshooting and problem-solving skills.
- Account Management: Build and maintain strong relationships with assigned MSA accounts, ensuring their satisfaction with Kaspersky support and products.
- Renewal and Growth: Collaborate with the sales team to ensure the renewal of MSA contracts and growth of new MSA customers.
- Professional Development: Stay up-to-date with the latest technical skills and best practices by attending training sessions, workshops, and conferences.
Requirements:
- Advanced Technical Skills: In-depth knowledge of Microsoft OS, Linux OS, Enterprise Networking Technologies, Virtualization environments, and troubleshooting skills.
- Intermediate Technical Skills: Knowledge of MS SQL, MS Exchange, Web and Messaging Systems.
- Education and Certifications: A degree in Information Technology, Computer Science, or equivalent; 7+ years of experience in IT industry; 4+ years of experience in IT security; MCP or equivalent: Windows Server 2019+ and Windows 10+; CCNA beneficial; VMware EXSi; Linux.
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