Customer Experience Analyst
17 hours ago
The air freight industry is undergoing a transformative period, driven by digitalization, e-commerce, and the launch of digital freight marketplaces. At Qatar Airways Cargo, we have embarked on our VISION 2027 Roadmap as part of The Next Generation programme, aiming to simplify business engagements and position ourselves as a leader in the industry. We are seeking talented individuals who can support our roadmap and make a meaningful impact. If you are a bold, imaginative, and change-maker, join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.
Job SummaryWe are pleased to announce an exciting opportunity to join our Cargo Customer Experience team as a Customer Experience Analyst in our Doha office. As a key member of our team, you will be responsible for developing scalable and drillable reports, visual analytic suites, and ad-hoc analysis to provide actionable customer insights. You will identify relevant business segments, utilize customer data sources, and develop visualizations of customer value drivers to inform strategic and tactical decisions.
Key Responsibilities- Participate in the development of CRM reports by building prototypes to better understand the market and customers of Qatar Airways Cargo.
- Maintain a CRM repository of monthly reports and initiatives to track insights and analysis and monitor progress.
- Prepare and maintain monthly reports and analysis to track performance of ongoing programs and support strategic and tactical adjustments.
- Implement research and ad-hoc studies to assess the airline's commercial performance and compare it with other airlines regionally and worldwide to remain competitive in the market.
- Review industry-leading report systems and tools to ensure leading best practices are applied to CRM and customer research.
To succeed in this role, you will need to possess strong analytical and problem-solving skills, with the ability to work with various customer data sources and develop actionable insights. You will also need to be proficient in report development and maintenance, with experience in CRM and customer research.
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