Customer Service Representative

2 months ago


Ar Rayyan, Baladīyat ar Rayyān, Qatar Gulf Career Hunt Dubai Full time

Job Summary:

Gulf Career Hunt Dubai is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our corporate clients.

Key Responsibilities:

  • Make outbound calls to corporate clients to arrange meetings with C-Level staff.
  • Obtain feedback on our services from clients.
  • Record customer interactions, including complaints, comments, and inquiries.
  • Maintain monthly MIS reports of customer feedback and recommended action plans.
  • Follow up to ensure that client requests and complaints are resolved.
  • Escalate unresolved client requests and pass on grievances to higher departments for further investigation.
  • Make reminder calls to clients and schedule appointments.
  • Obtain feedback and quality assurance on identified or unidentified issues.

Requirements:

  • 1-3 years' experience in a similar role.
  • Bachelor's degree.
  • Experience working with multinational companies is preferred.

Competencies:

  • Excellent telephone manners and listening skills.
  • Excellent English speaking and writing skills.
  • Multi-tasking is essential.
  • Comprehensive understanding of Microsoft Excel.

About Us:

Gulf Career Hunt Dubai is a leading recruitment agency in the region, providing top talent to businesses across various industries. We are committed to delivering exceptional service to our clients and candidates.



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