Customer Service Representative
2 months ago
Job Summary:
Gulf Career Hunt Dubai is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our corporate clients.
Key Responsibilities:
- Make outbound calls to corporate clients to arrange meetings with C-Level staff.
- Obtain feedback on our services from clients.
- Record customer interactions, including complaints, comments, and inquiries.
- Maintain monthly MIS reports of customer feedback and recommended action plans.
- Follow up to ensure that client requests and complaints are resolved.
- Escalate unresolved client requests and pass on grievances to higher departments for further investigation.
- Make reminder calls to clients and schedule appointments.
- Obtain feedback and quality assurance on identified or unidentified issues.
Requirements:
- 1-3 years' experience in a similar role.
- Bachelor's degree.
- Experience working with multinational companies is preferred.
Competencies:
- Excellent telephone manners and listening skills.
- Excellent English speaking and writing skills.
- Multi-tasking is essential.
- Comprehensive understanding of Microsoft Excel.
About Us:
Gulf Career Hunt Dubai is a leading recruitment agency in the region, providing top talent to businesses across various industries. We are committed to delivering exceptional service to our clients and candidates.
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