Telecommunications Shift Manager
5 days ago
The Telecommunications Shift Manager oversees the operation of the automation systems comprising the RNOSC, ensuring high-level network performance and fault management. This role involves managing, monitoring, and maintaining situational awareness of all networks and systems under responsibility, resolving issues, tracking, and reporting progress through complete resolution.
The ideal candidate should possess technical expertise in both systems architecture and network design, with a minimum of 7 years' experience in telecommunications. Valid U.S. passport, ability to obtain and maintain an International Drivers Permit (IDP), and a valid U.S. drivers license are required. Active Secret Clearance is essential for this position, along with IAT Level II certification and Corresponding Computing Environment certification. Furthermore, valid computing environment certifications such as CompTIA: Server+, Microsoft MCSA: Windows Server 2012, or VMware VCP: Certified Professional are necessary.
Key Responsibilities
- Oversee the operation of the automation systems comprising the RNOSC, ensuring high-level network performance and fault management.
- Manage, monitor, and maintain situational awareness of all networks and systems under responsibility, resolving issues and reporting progress through complete resolution.
- Provide initial response to outage, degradation, or other events affecting systems and networks under responsibility, assigning trouble tickets as needed.
- Facilitate problem resolution by monitoring and reviewing tickets, gathering information on outages, and updating service tickets throughout the resolution process.
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