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Customer Support Warranty Engineer

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Boeing Full time
Job Summary

We are seeking a highly skilled Warranty Engineer to join our Customer Support team at Boeing. As a key member of our team, you will be responsible for leading the coordinated response to Service Related Problems (SRPs) and engineering changes.

Key Responsibilities
  • SRP Research and Analysis: Conduct thorough research and analysis of operator experiences related to SRPs and engineering changes, utilizing WDT (Warranty Decision Team) WQIP (Warranty Quality Input) guidelines to inform recommendations.
  • Collaboration and Communication: Interact with the Customer Support Team, lead them through the warranty processes, and ensure a unified position is maintained.
  • Mediation and Conflict Resolution: Mediate differences among functions within Customer Support to lead in a unified direction, and resolve differences within the engineering community through interactive objective analysis.
  • Recommendation and Implementation: Analyze recommendations from Engineering and lead the coordinated Customer Support Team response to implement effective solutions.
Requirements
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Ability to lead and motivate cross-functional teams
  • Knowledge of WDT and WQIP guidelines