Help Desk Specialist
2 weeks ago
At ABC Consultants, we are seeking a skilled Help Desk Specialist to join our team in Dubai. As a key member of our IT support team, you will be responsible for providing top-notch telephone and email support to our clients and users.
Key Responsibilities:- Ensure Full Availability: Ensure that our service desk telephone and email support are fully available during your shift.
- Provide Exceptional Support: Provide timely and effective telephone and email support to clients and users.
- Monitor Support Mailboxes: Proactively monitor support mailboxes and log incidents in our service desk tool.
- Resolve Incidents and Requests: Resolve or escalate customer-reported incidents and service requests, and document them in our system.
- Document Work Instructions: Create, document, and review work instructions to help deal with similar incidents and requests.
- Take Ownership: Take full ownership of all open incidents and service requests and update them on a daily basis as minimum.
The ideal candidate should have a secondary education in IT or a related field and possess current Microsoft or Cisco certifications backed by practical hands-on experience. Additionally, they should have experience with BES and Blackberry support, as well as troubleshooting and problem analysis skills.
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IT Help Desk Specialist
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Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full timeJob OverviewWe are seeking an IT Help Desk Specialist to join our team at Trace Systems Inc. in Doha, Qatar.The successful candidate will provide technical support for hardware, software, and network systems, including operating systems (Windows, macOS, Linux) and common software applications.
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Help Desk Operations Manager
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Help Desk Manager
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Help Desk Technical Specialist
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Help Desk Technician
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Help Desk System Administrator
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Help Desk Operations Expert
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Doha, Baladīyat ad Dawḩah, Qatar ABC Consultants Full timeJob OverviewWe are seeking a highly skilled Help Desk Operations Expert to join our team at ABC Consultants. In this role, you will be responsible for delivering exceptional customer support through various channels, including telephone and email.Your duties will include resolving or escalating customer-reported incidents and service requests, creating and...
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IT Help Desk Professional
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Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeRole OverviewGait Apple Premium Reseller is a leading provider of exceptional service to our customers, offering a wide range of Apple products and accessories. We are seeking a dedicated and knowledgeable IT Help Desk Professional to join our team.Main Responsibilities:Provide technical support and assistance to our customers via phone, email, or...
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Help Desk Professional
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar Vistas Global Full timeWe are looking for a Help Desk Professional to join our team at Vistas Global. This individual will be responsible for providing technical assistance and support to our end-users, ensuring that all technical issues are resolved efficiently.Key Accountabilities:Provide initial technical support to users via phone calls or in-person interactions.Diagnose and...
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Help Desk Specialist
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Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full timeJob OverviewThis position involves providing technical support for computer systems, hardware, and software to ensure optimal performance. The role includes troubleshooting, diagnosing issues, and resolving connectivity problems.
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IT Service Desk Team Leader
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IT Service Desk Team Leader
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Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full timeMBA/PG Diploma in Business Mgmt (Information Technology)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionThe IT Service Desk Team Leader manages the team responsible for operating the first line component of the Service Desk within the IT Shared Service. Provides leadership and develops a Customer First culture within the team as they represent...
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Customer Service and Cash Desk Specialist
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IT Support Specialist
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Doha, Baladīyat ad Dawḩah, Qatar Emovis Full timeAbout emovis:EMOVIS is a provider of mobility solutions and services to public bodies and private operators that regulate the use of urban and interurban infrastructures. Emovis has over 40 years experience and over 700 employees across 10 countries, with contracts in the USA, the UK, Puerto Rico, Canada, Qatar and Chile and offices in France, Spain and...
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Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full timeAt Trace Systems Inc., we are seeking a highly skilled IT Support Specialist to join our team in Doha, Qatar. The successful candidate will provide technical support and troubleshooting services for hardware, software, and network systems.The IT Support Specialist will be responsible for:Responding to help desk tickets and resolving technical issues for...
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Service Desk Analyst
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Doha, Baladīyat ad Dawḩah, Qatar ABC Consultants Full timeJob ResponsibilitiesEnsure full availability of Service Desk telephone and email support during shift.Provide telephone and email support for clients and users.Pro-actively monitor support mailboxes and log in the system.Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool.Create,...
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Help Desk Technician
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar International SOS Government Medical Services Full timeKey QualificationsBachelor's degree in Computer Science or related field2+ years of experience in technical support and customer serviceExcellent communication and interpersonal skillsAbility to work independently with minimal supervisionStrong analytical and problem-solving skillsThe successful candidate will be a self-motivated and detail-oriented...
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IT Help Desk Manager
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Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full timeAbout the PositionWe are looking for a dedicated and detail-oriented individual to fill the role of Helpdesk Administrator I. As a member of our team, you will have the opportunity to work on challenging projects, develop your skills, and contribute to the success of our organization.In this role, you will be responsible for:Providing technical support and...