Help Desk Specialist

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar ABC Consultants Full time

At ABC Consultants, we are seeking a skilled Help Desk Specialist to join our team in Dubai. As a key member of our IT support team, you will be responsible for providing top-notch telephone and email support to our clients and users.

Key Responsibilities:
  1. Ensure Full Availability: Ensure that our service desk telephone and email support are fully available during your shift.
  2. Provide Exceptional Support: Provide timely and effective telephone and email support to clients and users.
  3. Monitor Support Mailboxes: Proactively monitor support mailboxes and log incidents in our service desk tool.
  4. Resolve Incidents and Requests: Resolve or escalate customer-reported incidents and service requests, and document them in our system.
  5. Document Work Instructions: Create, document, and review work instructions to help deal with similar incidents and requests.
  6. Take Ownership: Take full ownership of all open incidents and service requests and update them on a daily basis as minimum.

The ideal candidate should have a secondary education in IT or a related field and possess current Microsoft or Cisco certifications backed by practical hands-on experience. Additionally, they should have experience with BES and Blackberry support, as well as troubleshooting and problem analysis skills.



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