Recreation Manager

4 hours ago


Doha, Baladīyat ad Dawḩah, Qatar Accor- North & Central America Full time
Guest Quality and Operational Excellence

We are seeking a highly skilled Recreation Supervisor to join our team at Accor-North & Central America. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our recreation facilities.

  • Recognize and greet VIP guests upon arrival, ensuring a warm and welcoming experience.
  • Maintain the highest standards of cleanliness and presentation in our facilities, including the pool, fitness areas, and recreation spaces.
  • Collaborate with colleagues to orchestrate seamless guest sequences, ensuring a memorable experience for all.
  • Accommodate guest preferences and special requests, demonstrating a commitment to excellence.
  • Monitor and maintain the highest guest satisfaction ratings, addressing any concerns or issues promptly.
  • Manage guest complaints and concerns with discretion and urgency, providing solutions and alternatives when necessary.
  • Ensure the provision of amenities and towels, including stocking and collecting used items.
  • Adjust lighting and music levels to create a welcoming atmosphere.
  • Stay up-to-date with spa and recreation reservation systems, POS systems, and equipment operation.
  • Maintain the professional setup of guest access areas and supporting facilities.
  • Remove dishes and clean them, ensuring a clean and hygienic environment.
  • Ensure all areas are stocked with necessary supplies.
Qualifications

We are looking for a candidate with:

  • Work experience in pool, recreation, and fitness areas of a leading membership club.
  • 5-star luxury experience is an asset.
  • Minimum of 2 years' experience in the fitness industry or hospitality.
  • CPR – Basic Rescuer certification.

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