Biomedical Equipment Specialist
4 days ago
Job Summary
We are seeking a highly skilled Biomedical Equipment Specialist to join our team at Ali Bin Ali. In this role, you will be responsible for ensuring the effective provisioning, installation, commissioning, and handover of ophthalmology biomedical equipment in hospitals, clinics, and health centers.
You will utilize your technical expertise to ensure the service and maintenance of under-service contracts and assigned biomedical equipment as per company/department guidelines and manufacturer's recommendations.
The ideal candidate will have strong mechanical, electrical, electronic, and computer skills, experience, and related education to keep medical equipment up and running in the eyes of doctors, nurses, end-users, and hospital/clinic administrators.
Key Responsibilities
- Address customer daily technical complaints and issues on medical equipment properly.
- Identify medical equipment specifications, conduct installation, commissioning, and handover of new medical equipment effectively.
- Perform planned and unplanned preventive and corrective maintenance of medical equipment as assigned.
- Provide technical support to sales teams on customer technical issues such as determining pre-installation requirements and end-user training on equipment operation.
- Complete necessary documentation and service reports and participate in department planning and strategies as required to achieve company goals.
- Maintain updated knowledge on all maintenance contracts preventive maintenance schedules.
- Provide technical support/assistance, efficient and effective service & maintenance to all customer calls to ensure their satisfaction & trust.
- Monitor, perform, and ensure scheduled periodic preventive and corrective maintenance in a timely manner.
- Establish close relationships with key customers, especially VIP clients.
- Participate in the implementation of short-term strategic goals of the department.
- Determine service priorities and timetables, allocate necessary resources/tasks.
- Ensure proper management of initial customer calls.
- Utilize effective communication skills to engage customers and start service experiences.
- Follow up with customers regarding outstanding issues.
- Work with personnel and outside contacts to satisfy clients and achieve company goals.
- Gather and derive knowledge and experience of technical aspects of Biomedical Equipment to analyze issues and find solutions.
- Identify and propose effective technologies to satisfy customer requirements and issues.
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