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6 days ago
Job Title: Executive Lounge Associate
Job Summary: We seek a skilled and experienced Executive Lounge Associate to join our team at Rosewood Doha. As an ambassador of luxury service, you will be responsible for ensuring the highest levels of guest satisfaction in the daily operation of the Manor Club/Apartment Lounge.
Key Responsibilities:
- Maintain thorough knowledge of menus, including cocktail menus, wine lists, and daily specials, and make recommendations to guests.
- Verify menu maintenance and ensure minimum brand standards are implemented.
- Work closely with Outlet associates in a supportive and flexible manner to achieve overall hotel success.
- Maintain par stocks of equipment and guest supplies as required.
- Seat, take orders, serve food and beverage according to established sequence and procedures.
- Present menu, answer enquiries, and make suggestions regarding food, beverage, and service to restaurant guests.
- Clear and reset counters or tables at the conclusion of each course.
- Be fully conversant with all aspects of the Micros System.
- Compute bills and accept payments.
Additional Responsibilities:
- Perform cashier duties as required.
- Verify cash received ensuring only genuine money has been collected.
- Verify all credit cards presented by guests for validity.
- Adhere to all policies and procedures issued by Finance regarding cashiering and cash handling.
- Ensure delivery of brand promise and provide exceptional guest service.
- Provide excellent service to associates in other departments as appropriate.
- Handle all guest and associate complaints and inquiries in a courteous and efficient manner.
- Maintain positive guest and associate interactions with good working relationships.
- Establish rapport with guests maintaining good customer relationships.
- Attend training sessions and meetings as required.
- Ensure effective, prompt, and intuitive service by performing in accordance with LQA, FORBES, and brand standards.
- Ensure the Manor Club and Apartment Lounge always appears clean, restful, orderly, and dignified.
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