Customer Experience Strategist

7 days ago


Al Wakrah, Al Wakrah, Qatar Tesla Full time

**Key Responsibilities:**

As a Customer Experience Specialist at Tesla, you will be responsible for developing and implementing a global automated and manual cross-channel direct marketing strategy and campaigns to maximize sales and services.

**Key Objectives:**

• Develop and optimize the global automated and manual cross-channel direct marketing strategy and campaigns to maximize sales and services

• Increase and engage the database members with relevant communications across the funnel by further developing and optimizing the current campaigns, personalization, templates, content, marketing, automation, and performance

• Develop SMS and push channels and increase their penetration in the direct marketing mix

• Plan persona identification, triggered, and life-cycle email campaigns to ensure optimized email communications to different customer cohorts

• Orchestrate data flows between different airline systems and email systems to optimize the current flow

• Plan and build data integrations to enable deployment of automated emails

• Plan, create, execute, and review all direct marketing communications to ensure correctness, brand compliance, and sales excellence at all direct marketing customer contact points

• Create processes to enable stations to self-manage day-to-day direct marketing operations without compromising on the overall quality of the email marketing program



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