Customer Experience Strategist

1 day ago


Al Wakrah, Al Wakrah, Qatar Tesla Full time
Key Responsibilities

As a key member of the Tesla team, you will be responsible for developing and implementing a global automated and manual cross-channel direct marketing strategy and campaigns to maximize sales and services. This will involve increasing and engaging the database members with relevant communications across the funnel by further developing and optimizing the current campaigns, personalization, templates, content, marketing, automation, and performance.

Key Objectives
  • Develop and implement a data-driven approach to direct marketing, leveraging insights to inform campaign strategy and optimization.
  • Collaborate with cross-functional teams to develop and execute targeted campaigns that drive sales and services growth.
  • Design and implement processes to enable stations to self-manage day-to-day direct marketing operations without compromising on the overall quality of the email marketing program.
  • Orchestrate data flows between different airline systems and email systems to optimize the current flow and plan and build data integrations to enable deployment of automated emails.
  • Plan, create, execute, and review all direct marketing communications to ensure correctness, brand compliance, and sales excellence at all direct marketing customer contact points.
Requirements

To succeed in this role, you will need to have a strong understanding of direct marketing principles and practices, as well as experience in developing and implementing marketing automation strategies. You will also need to have excellent communication and project management skills, with the ability to work effectively in a fast-paced environment.



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