Luxury Guest Relations Specialist
1 day ago
Job Summary:
We are seeking a highly motivated and experienced Guest Relations Supervisor to join our team at Minor International. The successful candidate will be responsible for overseeing the guest relations team to ensure all guests have an outstanding stay.
The role involves coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. You will work closely with other departments to ensure seamless service delivery that aligns with the hotel's standards.
Responsibilities:
- Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
- Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
- Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
Requirements:
- Certificate in Hospitality Management or related field preferred.
- Minimum of 2-3 years' experience in guest relations or front office roles within the hospitality industry.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong leadership abilities with experience in training and supervising a team.
- Proficiency in Front Office Software
- Detail-oriented and able to multitask in a fast-paced environment.
- Ability to work flexible hours, including weekends and holidays.
- Proficient in English, both written and spoken
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