Lobby Ambassador
6 days ago
Job Summary
We are seeking a highly skilled and experienced Lobby Ambassador to join our team at Accor. As a Lobby Ambassador, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.
Key Responsibilities
- Guest Greeting and Departure
Welcome all arrival guests with a warm smile and assist with any requests, ensuring a smooth and efficient check-in process.
Anticipating Guest NeedsAnticipate the needs of our guests and take proactive steps to enhance their experience, resulting in increased customer satisfaction and loyalty.
Communication and CoordinationCoordinate and manage communication between guests and staff, ensuring that all requests are met promptly and efficiently.
Point of ContactBe available for guests at all times as a point of contact, providing assistance and support as needed.
Stocking and MaintenanceEnsure sufficient stocking of welcome beverages and welcome trolleys, maintaining a high level of quality and presentation.
Problem ResolutionResolve guest complaints and requests in a timely and professional manner, liaising with the relevant departments to ensure immediate follow-up.
Requirements
To be successful as a Lobby Ambassador, you will need:
- Excellent Communication Skills
Ability to communicate effectively with guests and staff, remaining calm and courteous at all times.
Strong Interpersonal SkillsStrong interpersonal and problem-solving abilities, with the ability to work well under pressure in a fast-paced environment.
Teamwork and CollaborationAbility to work cohesively and collaboratively as part of a team, supporting colleagues to achieve common goals.
Education and ExperienceUniversity degree in Hotel Management or a related field, with a minimum of 1 year experience in a similar role in a 5-star hotel.
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