Lobby Ambassador

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

Job Summary

We are seeking a highly skilled and experienced Lobby Ambassador to join our team at Accor. As a Lobby Ambassador, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.

Key Responsibilities

  1. Guest Greeting and Departure

Welcome all arrival guests with a warm smile and assist with any requests, ensuring a smooth and efficient check-in process.

Anticipating Guest Needs

Anticipate the needs of our guests and take proactive steps to enhance their experience, resulting in increased customer satisfaction and loyalty.

Communication and Coordination

Coordinate and manage communication between guests and staff, ensuring that all requests are met promptly and efficiently.

Point of Contact

Be available for guests at all times as a point of contact, providing assistance and support as needed.

Stocking and Maintenance

Ensure sufficient stocking of welcome beverages and welcome trolleys, maintaining a high level of quality and presentation.

Problem Resolution

Resolve guest complaints and requests in a timely and professional manner, liaising with the relevant departments to ensure immediate follow-up.

Requirements

To be successful as a Lobby Ambassador, you will need:

  1. Excellent Communication Skills

Ability to communicate effectively with guests and staff, remaining calm and courteous at all times.

Strong Interpersonal Skills

Strong interpersonal and problem-solving abilities, with the ability to work well under pressure in a fast-paced environment.

Teamwork and Collaboration

Ability to work cohesively and collaboratively as part of a team, supporting colleagues to achieve common goals.

Education and Experience

University degree in Hotel Management or a related field, with a minimum of 1 year experience in a similar role in a 5-star hotel.


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