Technical Operations Manager

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

At lxbfYeaa, we are committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You'll be joining a culture that values curiosity, expertise, and ideas as well as diversity, inclusion, and authenticity.

Job Purpose:

The primary responsibility of this role is to manage the team of Field Service Technicians (FSTs) and company operations in Qatar and Kuwait. This includes acting as the primary focal point for customers during operations, supporting RFQ and BD efforts from the service perspective, providing sales support, compiling field service orders, and ensuring quality issues are communicated and documented.

Key Responsibilities:

  1. Focal Point for Customers: Acts as the primary contact for customers during operations, including pre-planning, equipment delivery, installation, troubleshooting, FST coordination, aftermarket LOF support, FNCRs, service tickets, and service invoicing.
  2. Support for RFQ and BD Efforts: Supports all requests for quotation (RFQ) and business development (BD) efforts from the service perspective, including helping with intelligence and advice on sales and account sections of bids, coordinating maintenance, repair, and overhaul (MMR) activities with supply engineering services (SES), and introducing franchise packages to customers.
  3. Sales Support: Provides sales support to ensure customers are fully informed of all aspects of the job, particularly technical sales.
  4. Field Service Orders and Job Reports: Compiles all field service orders, job reports, customer feedback, and accountable for the timely submission of these documents.
  5. Customer Visits: Visits customer offices several times per week, particularly PDO, to establish a network within the operations and contract management teams.
  6. Quality Issues and Documentation: Assures all quality issues and documentation, including equipment and procedural defects, are communicated and sent back to service management. Raises nonconformance reports (NCRs) for any identified nonconformities and leads the service-related NCR effort, including efforts with customers to identify true causes of non-productive time (NPT).
  7. Safety-Related Documentation: Prepares and completes safety-related documentation, such as joint safety resource agreements (JSRAs). Leads by example on safe work practices and ensures FSTs are aware of and comply with best practices.


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