Reservations Coordinator

16 hours ago


Doha, Baladīyat ad Dawḩah, Qatar Rotana Hotel Full time

Job Overview

Rotana Hotel is currently seeking a motivated and experienced Reservations Agent to join our team. As a key member of our revenue department, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our hotel's reservation systems.

Main Responsibilities

  • Process and confirm guest room reservations, including those made via phone, email, or other channels.
  • Manage and maintain accurate records of all reservations, including guest details and room assignments.
  • Collaborate with colleagues to ensure seamless communication and service delivery.
  • Develop and maintain thorough knowledge of hotel facilities, services, and promotions.
  • Maintain high levels of customer satisfaction through prompt and courteous communication.

Requirements

To be considered for this role, you should possess:

  • A degree in Hospitality or related field.
  • Previous experience in hotel reservations or a similar environment.
  • Excellent written and verbal communication skills in English.
  • Strong problem-solving and adaptability skills.


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