Hotel Reservations Coordinator

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Al Maaly Full time

We are seeking a highly skilled Guest Experience Manager to join our team at Al Maaly. As a key member of our front desk team, you will be responsible for ensuring that all guests receive exceptional service and support throughout their stay.

About the Role:

  • You will be the first point of contact for guests, responding to their inquiries and resolving any issues they may have.
  • You will work closely with the front office, sales, and revenue teams to ensure seamless coordination and maximum revenue generation.
  • You will maintain accurate records of guest interactions and preferences, using this information to personalize their experience and build long-term loyalty.
  • You will provide training and support to new colleagues to ensure consistent high standards of service delivery.

What You'll Need:

  • Excellent communication and interpersonal skills, with the ability to communicate effectively with guests from diverse backgrounds.
  • Proven experience in a similar role, preferably in a luxury hotel setting.
  • Proficiency in hotel reservation systems and ability to learn new software quickly.
  • Strong problem-solving skills and ability to think critically in fast-paced environments.
  • Flexibility to work varied shifts, including evenings, weekends, and public holidays.


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