Technical Excellence Manager
5 days ago
We are seeking a highly experienced and results-driven individual to lead our Customer Success organization as a Technical Excellence Manager. This is a key leadership role that requires a strong understanding of customer success principles, technical expertise, and excellent leadership and collaboration skills.
About the RoleThe ideal candidate will have a deep understanding of customer success principles, including customer segmentation, lifecycle management, and engagement strategies. They will also have technical expertise in areas such as cloud computing, software development, and data analytics.
Main Responsibilities- Develop and implement technical excellence strategies that drive customer success, revenue growth, and customer satisfaction.
- Collaborate with cross-functional teams to identify opportunities for improvement and develop solutions to drive customer success.
- Develop and maintain relationships with key customers and stakeholders to ensure their needs are being met and exceeded.
- Monitor and analyze customer data to identify trends and areas for improvement.
- Bachelor's Degree in Computer Science or related field and 8+ years of professional experience in technical roles such as software development, cloud computing, or data analytics.
- Proven track record of success in driving technical excellence, customer success, and revenue growth.
- Strong leadership and collaboration skills, with ability to work effectively with cross-functional teams.
- Excellent communication and problem-solving skills, with ability to communicate complex ideas simply and effectively.
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