IT Manager Center of Excellence

Job DescriptionCall Center Manager / Customer Experience Manager / Customer Support ManagerResponsibilitiesManage the overall operations of the call center, including inbound and outbound customer interactions.Develop and implement strategies to enhance customer follow-up, relationship management, and customer loyalty.Create and maintain a customer database,...

About the RoleThe ideal candidate will have a strong understanding of patient-centered care principles, customer service best practices, and excellent communication and problem-solving skills.

Purpose: Highly Qualified & experienced leader to perform remarkable service delivery of telco Contact CentreContext: Working closely with the customer in terms of service delivery, maintaining customer relation, resolving gaps in BAU operations.Role Accountabilities:Developing and improving customer interaction and voice response systems; designing user...

Heroes of the Hotel, our Reservations Team have impeccable attention to detail and pride in the work they do. Our amazing Reservations team ensure our guests truly experience a luxurious, unforgettable 5* stay.We are looking for an experienced and passionate Call Center Manager (Rooms & F&B) to deliver exceptional guest experience. You will have exceptional...

In the ever-evolving food and beverage landscape, Gulf Center for Food Stuff stands out as a leader in innovation and sustainability. We invite experienced professionals to join our esteemed team and contribute to our mission of advancing the industry. Key responsibilities include developing and implementing strategic plans to drive business growth.Required...

About The RoleWe are currently recruiting for Senior Operations Officer – Technology for Customer Contact Centre in Doha.As Senior Operations Officer, you will be responsible for supporting the implementation, administration and management of integrated global Contact Center software applications. You will be responsible for the implementation of...

Job DescriptionStarlink Qatar is seeking a skilled Call Center Application Consultant to join our team. The successful candidate will be responsible for ensuring the smooth operation, maintenance, and troubleshooting of IT applications used in call center environments.Key Responsibilities:Participate in incident response, root cause analysis (RCA), and...

About the Role:Determine the Call Centre operational strategy by conducting reviews, capacity planning, and cost/benefit analyses; evaluating state-of-the-art technologies; defining user requirements and customer-service standards, contributing to organizational strategic plans and reviews.Develop and improve customer interaction and voice response systems;...

ECCO Gulf Majorel Qatar is a leading service industry player seeking an experienced Call Center Work Force Manager to oversee workforce management operations in Doha, Qatar.Job SummaryThis role involves strategic planning, monitoring, and analyzing workforce metrics to enhance productivity and service quality. The ideal candidate will possess excellent...

In this critical role, you will be responsible for developing and implementing effective workforce management strategies to drive productivity and service excellence in our Doha, Qatar call center.Main ResponsibilitiesDesign and implement tailored workforce management plans to meet specific business objectives.Lead a team of analysts and coordinators to...

Job OverviewAt HR Available, we are committed to delivering exceptional customer experiences through our call center team. As a Call Center Team Lead, you will play a crucial role in managing the overall operations of the call center and leading a team of customer service representatives.Key ResponsibilitiesTeam Management: Supervise and develop a team of...

As Senior Network and Terminals Manager at The Group Securities, you will play a crucial role in ensuring the smooth operation of our IT infrastructure.Your key responsibilities will include:Developing and implementing plans to improve system stability, data protection, and communication network efficiency.Staying up-to-date with the latest technological...

Job DescriptionJoin ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support....

The Role: Host/Hostess About IHG Hotels & ResortsWe're a global hospitality company driven by a passion for delivering exceptional experiences for our guests.Our portfolio includes some of the world's most iconic hotels, resorts, and restaurants, united by a shared commitment to excellence and innovation.From breathtaking beachfront locations to vibrant...

Job OverviewThe ideal candidate will have a strong background in road management operations, with experience in improving efficiency and ensuring compliance. The role requires effective leadership and communication skills to work with various stakeholders.Key ResponsibilitiesDevelop and recommend strategies to enhance operational efficiency and effectiveness...

Company Overview:The Group Securities is a leading investment organization in the finance industry, dedicated to delivering exceptional investment services to its clients.Job Description:Lead the technical operations team to ensure seamless delivery of IT infrastructure services.Key Skills and Qualifications:15 years of experience including 5+ years as a...

About MBCOM TechnologiesMBCOM Technologies is a leading provider of IT solutions and services, serving customers across Africa, CIS, Eastern Europe, Levant, and Middle East.We are committed to delivering innovative and effective solutions that meet our customers' evolving needs.Our team of experts has extensive experience in Data Center Technologies and is...

We are seeking a seasoned professional to join our operations team at Gulf Center for Food Stuff. As a senior F&B management executive, you will be responsible for overseeing daily operations, managing teams, and implementing strategies to improve productivity and efficiency. This is an excellent opportunity to make a meaningful impact in the food and...

Job SummaryWe are looking for a highly skilled Enterprise Data Center Lead to join our team at People Dynamics.The ideal candidate will have extensive experience in designing, implementing, and maintaining data center infrastructure, as well as leading cross-functional teams.The successful candidate will be responsible for:Designing and implementing data...

About the RoleECCO Gulf Majorel Qatar invites applications from experienced professionals for the position of Call Center Team Leader. This challenging role demands strong leadership and communication skills to manage daily customer operations effectively.Main ResponsibilitiesOperational LeadershipSupervise and direct the call center team to achieve customer...