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Medical Referral Deputy Supervisor

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar International SOS Government Medical Services Full time

The Medical Referral Deputy Supervisor assists the medical referral process by supporting the Medical Referral Lead.  The Supervisor ensures proper utilization of accepted guidelines and/or other healthcare industry criteria for writing referrals and complies with referral management protocols. The Medical referral Deputy Supervisor supports in an administrative role patient and staff movements for case management oversees stockage levels and attends meetings as needed.

Key Responsibilities:

  • Maintains a high level of professionalism dealing with interdisciplinary team. 
  • Ensures compliance with patient confidentiality and infection control standards as well as all policies and protocols. 
  • Works with clinical providers to establish medical referrals for specialty care not available in Doha Qatar. 
  • Assists in the entire referral process and assist patients with scheduling emergency and urgent care according to guidance from medical staff. 
  • Coordinates with the International SOS Assistance Center when necessary. 
  • Performing administrative duties including answering incoming calls and responding to all messages for the case management and billing department. 
  • Providing excellent customer service responding to patient inquiries promptly and accurately. 
  • Active participation in daytoday office activities including a variety of meetings and task force groups to improve procedural processes obtain approvals and remain abreast of new developments policy requirements and regulations. 
  • Active participation in Mass Casualty exercises and events. 

This list is nonexhaustive and the role holder may be required to undertake additional duties that are not specifically listed above. 

Qualifications :

Required Skills and Knowledge:  

  • Experience with electronic medical records and billing processes.   
  • Proficiency in Microsoft Office applications (Excel Word Outlook).  

Required Competencies:  

  • Works well under pressure.  
  • Team player  
  • Attention to detail  
  • Excellent communicator  

Required Work Experience:  

  • Minimum of two 2 years of work experience in coding billing or collections.  
  • Minimum of two 2 years of work experience in Microsoft Office applications (Excel Word and Outlook).  

Required Qualifications:  

  • A high school diploma or equivalent is required. 
  • Fluent in spoken and written English. 

Physical Requirements: 

  • Work is normally performed in a typical interior/office work environment. 
  • Work involves sitting and standing for prolonged periods of time. 
  • May require bending stooping and lifting up to 15 lbs.  

Other Special Qualifications:

  • Must be able to read write and speak English to effectively communicate.
  • On call requirements as part of a rotation if required.  
  • This position is unaccompanied.
  • Ability to obtain a base security clearance is required. 
  • Must be able to relocate to Qatar for the duration of the contract.
  • A valid passport in Country of Record is required and must be in your possession prior to relocation. You must maintain a current passport during your stay in Qatar. 

Additional Information :

Pay range is based on several factors and may vary in addition to a full range of medical financial and/or other benefits. Final salary and offer will be determined by the applicants background experience skills internal equity and alignment with geographical market data. 

Benefits Fulltime positions are eligible for our comprehensive and competitive benefits package including medical dental vision and basic life insurance. Additional benefits include paid time off and an annual bonus.  International SOS complies with all federal state and local minimum wage laws.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race color religion gender sexual orientation gender identity national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with the applicable federal state and local laws. 

Remote Work :

No

Employment Type :

Fulltime