FB Supervisor

Who We Look For:We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.The Food & Beverage Supervisor is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The Food & Beverage Supervisor position provides an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. F&B Supervisor anticipate and service guests needs before being asked and are knowledgeable about all available menu options, beverage lists and daily specials. Ensuring that guest s request item has been served correctly without failed.Job Description: -
• Supervising the floor during meal periods to ensure that all standards and sequence of service are met through all the guests interactions.
• Suggest the selection of food & beverage menu items to guests by offering appealing and precise descriptions of each item s ingredients, taste, and preparation methods; not only take orders as guest did but proactively figure out any possibility that elevates guest dining experience by Value Added Recommendation.
• Communicate rapidly and accurately with the kitchen about any needs or requests regarding guests; coordinate food timings; check completed kitchen orders with the guest s original order; serve items to the guest table in a timely manner to ensure excellent food quality
• Anticipates guest needs, ascertains satisfaction, offers suggestions, and responds urgently and appropriately to guest concerns and requests. If it s necessary, take the proper action first which is deemed wise and effectual and report to upper management afterwards;
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items.
• Coordinates section of tables needs using service staff as a support in means of better serving the guests.
• Ensures the work area is ready for service with pre- and post-service checks completed; assists in preparation of mise-en-place
• Directs colleagues and takes responsibility for quality and sequence of service in his/her work area; takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely, and efficient manner
• Is thoroughly familiar with wines and menu items and able to compose and recommend suitable menu progression and wine pairing; upsells sensitively
• Provides genuine hospitality and recognition, acts as host/hostess in the work area. Keeps abreast of events in the hotel and promotes services and product.
• Engages in guest interaction in a sensitive and appropriate manner; anticipates guest needs and ascertains satisfaction; takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur
• Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented.
• Communicate effectively both verbally and in writing to provide clear direction to the staff. Observe performance and encourage when necessary
• Communicate with guest and employees using a positive and clear speaking voice. Listen to understand requests respond with appropriate actions and provide accurate information.
• Work closely with the assistant/Manager in monthly inventory of beverages, china ware, glasses, silverware, and linen. Assist the assistant and Manager in the training, supervising, counseling.
• Support the entire Food and Beverage operation including supervising other areas if necessary.Preferred Qualifications and Skills
• A minimum of 2 years of experience in same field.
• Reading, writing and oral proficiency in the English language.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Internet and Micros.
• Good personal & professional references.Our Offering:- Opportunities to build a successful career with global potential Unique strong culture - diversity of 50 different nationalities Living accommodation in a high quality, well-resourced apartment Excellent Training and Development opportunitiesEmployee Recognition Programs Complimentary nights at FS Hotels WorldwidePaid annual home leave tickets Complimentary meals in employee restaurants Free transportation to work Medical coverage