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Salon Manager

2 weeks ago

Doha, Qatar PromoQ Full time

The Salon Manager will be accountable for the operation of Salon shop(s) and achieving the operational performance targets within the approved budget while at all-times ensuring the integrity of the brand. He/she shall manage the shop employees' performance, instill the Company values among them and promote teamwork to ensure the delivery of excellent customer services.

Essential Duties & Responsibilities

A. Store Operations Management
- Ensures that day to day operations of salon(s) is adhering to Standard Operating Procedures (SOPs);
- Maximizes operational efficiency and ensures compliance with quality assurance policies and procedures;
- Provides personalized approach to clients and staff, identifying and resolving urgent issues;
- Proposes to Managing Partners initiatives and changes that will improve the business such as operating hours, services, products, merchandising, expansion opportunities;
- Proposes to Managing Partners new best practices and trends to enhance existing ones and create new standards, policies and procedures;
- Analyzes and approves the staffing roster;
- Ensures that staff adheres to the company prescribed grooming and presentation standards;
- Ensures high standard of cleanliness and proper maintenance of shop facilities.

B. Services
- Drives the achievement of excellent customer services through continuous improvement initiatives;
- Ensures that the salon(s) create a customer service culture by guiding employees to become problem solvers, cooperative and accommodating;
- Provides input on developing relevant services and treatments, the treatments including setting treatment protocols and selecting products for use in the treatments and for retail sale;
- Ensures that all staff follows the standards and procedures for each service they provide;
- Exercises promptness in resolving customer complaints and comments/feedback;
- Monitors customer satisfaction by conducting surveys which includes focus groups and comment cards;
- Anticipates, identifies and ensures that customer needs and expectations are met in the best possible way;
C. Sales & Financial Management
- Controls the operational expenses and facilitates product margin analysis to ensure profitability;
- Maximizes sales by introducing revenue generating strategies and communicating to the team the projected revenue targets for treatments and retail;
- Uses information technology to record sales for data analysis and planning;
- Administers staff and client scheduling for maximum revenue generation and profitability;
- Interprets Financial Reports and provides expertise on the analysis of (projected) Revenue vs. Expenses.
- Ensures that all employees are well trained for their respective positions by coordinating relevant training and development with the HR Department;
- Coaches and develops staff to maximize their potential;
- Proposes new rules and procedures for employees to follow which includes policies in the workplace and ensures effective implementation;
- Ensures that staff issues are timely communicated to HR Department for appropriate action;
- Conducts employee performance appraisals.E. Merchandising & Stocking.

E. Merchandising & Stocking
- Maintains the optimum products stock level at all times to ensure a smooth and financially effective operation;
- Suggests improvements to visual merchandising.

F. Marketing
- Maintains awareness of market trends and techniques in the grooming ndustry, understanding forthcoming customer needs, and monitoring local competitors marketing activities;
- Coordinates with Managing Partners and Shop(s) Supervisors regarding promotional programs and marketing initiatives;
- Suggests ideas that will improve customer loyalty;
- Provides input to Marketing Department on organizing public relations, promotional and marketing events to drive customer visits and sales.

Skills and Qualifications
- Bachelor’s degree in management or equivalent;
- Certification in Beauty Therapy or related courses;
- Minimum five (5) years of relevant work experience in managerial level;
- 3 years experience in any related industry e.g. spa, retail, hospitality is a must;
- Technical Skills i.e. knowledge in nail, face and body services;
- Highly proficient in Planning and Organizing;
- Excellent verbal and written communication skills;
- Acute financial skills, experience with budget and business plan development;
- Analytical skills to evaluate data and make both operational and strategic decisions;
- Strong leadership, motivational and people skills, team-player demonstrating collaborative approach.