Itsm Support Specialist

2 weeks ago

Doha, Qatar Swan Global WLL Full time

**Job Description:

- **
- Assessing the current ITSM business processes, tools, operating model and based on current business challenges to translate/ review suitable ITSM solution.
- Understand customer requirements, challenges, and business objectives, translate them to solution design by leveraging the features in ITSM tool.
- Ensure compliance with project timeframe and collaborate with stakeholders for ITSM implementation process.
- Review/ support in project workflow for ITSM tool implementation processes and coordinate with required stakeholders.
- Support with user acceptance testing, transition, and knowledge transfer to customers.
- IIS Configuration
- Web Server configuration
- Samel integration
- Tenant configuration
- SLA configuration
- Incident configuration
- Work order configurations
- Checklist configurations
- Auto Assignments incident
- Module configuration
- Incident, Asset, change management, CMDB, Knowledge, Problem, catalog, Release Management, Service Request Management
- Admin console
- Service catalogs designer
- SMS gateway configuration
- BI, Dashboards & Standard, Reports
- Auto Ticketing
- Design End User Portal for users
- Advance Platform, Configurations
- Validation of AD integration of user activation and de-activation
- Gamification
- Survey and Feedback configurations
- Escalations Configuration (Auto and Manual)
- Analyst offboarding
- Network and infrastructure, monitoring tools integration
- Requirement Mapping and Validation
- Form Builder configuration
- Report Builder configuration

**Job Types**: Full-time, Permanent

Pay: QAR15,000.00 - QAR25,000.00 per month

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