Cargo Customer Services Agent

Job title
- Cargo Customer Services Agent - Qatar Aviation Services
- Ref #
- 222763
- Location
- Qatar - Doha
- Job family
- Cargo & Airport Operations
- Closing date: 29-Jun-2025

**About the Role**

Qatar Aviation Services Cargo is recruiting for Cargo Customer Services Agent position.

**Responsibilities**:

- Liaises with other departments in terms of service request or handling instruction from customers through proper and through interdepartment communications in order to enhance the customer experience.
- Evaluate all the supporting documents by crossing checking the SOP and if required check with seniors as well prior to the acceptance of Incoming Dangerous Goods and AVI shipment.
- Physical check of each shipment to ensure compliance with IATA / Carrier regulations such as weight / dimension / packing / marking / number of pieces / nature of goods.
- Conduct document check to ensure compliance with IATA/Carrier regulations.
- Needs to crosscheck all the documents provided by the customer prior to issuing the Airway Bill (AWB) for walk-in customers.
- Prepares notices for all incoming cargo and IRP for the uncollected shipments.
- Perform other department duties related to his/her position as directed by the Head of the Department.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
**About you**
- Minimum High School Qualification with 1 year of job-related experience.
- Knowledge and work experience in Ground Handling/Air Cargo Operations/Warehouse
- Excellent in both spoken and written English language
- Preferably has command over spoken and written Arabic.
- Well experience in Customer Service
- Good knowledge of Microsoft office tools.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.