Senior Cargo Customer Service Agent

Job title

Senior Cargo Customer Service Agent

Ref #

222982

Location

Qatar - Doha

Job family

Cargo & Airport Operations

• Closing date: 09-Nov-2025

The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world's largest global air cargo carrier, Qatar Airways is leading this change. To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo's position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Customer Experience Team in Doha as a Senior Cargo Customer Service Agent.

About the role

As a Senior Cargo Customer Service Agent, you will be involved in providing customer service functions in liaison with relevant stakeholders while contributing towards meeting and exceeding the set targets. Ensure the smooth operation flow of cargo through acceptance and management of bookings. Identify the needs and improve customer service performance for local station.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

• Ensure full compliance of all times with safety and security regulations and procedures as per host state and company requirements.
• Maintain close coordination between QR departments, customers and third parties to ensure shipments are transferred, delivered on time and correct priority is given to shipments.
• Identify needs and improve cargo sales and operational performance for local station.
• Distribute QR official notifications to concerned parties, both internal and external.
• Create awareness of QR Cargo products and services among existing and potential customers, as well as internal stakeholders.
• Coordinate service recovery measures and implement corrective actions, when required ensuring appropriate communication to relevant stakeholders.
• Perform other department duties as directed by Line Manager of Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

About you

• High School, Diploma, Bachelor's degree or equivalent with minimum 2 years of experience in customer service in logistics and air transportation industry.
• Knowledge of cargo reservation, acceptance and handling processes.
• Strong communication skills with excellent command of English (verbal and written)
• Proficiency in French and Arabic is preferred and will be considered an asset.
• Proficiency in MS Office tools with strong presentation and reporting skills.
• A proactive mindset with the ability to work independently and manage multiple tasks in a fast-paced environment.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

If you're ready to join a progressive team and have a challenging and rewarding career, the apply now by uploading your CV and completing our quick application form.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.