Operations Supervisor

**Operations Supervisor**

**Position Details**

Department: Operations

Division: Operations

Reports to: Operations Manager

**Purpose**

The Operations Supervisor is responsible for managing and coordinating all aspects of logistics operations within the organization. This includes overseeing the efficient receipt, storage, and dispatch of a wide range of goods. The role involves working closely with internal teams, external partners, and clients to ensure seamless logistics operations.

**What You’ll Do (Key Accountabilities)**

1. Supervision and Leadership:

- Lead and supervise a team of logistics professionals, including warehouse staff, drivers, and administrative personnel.
- Provide guidance, training, and support to ensure team members are performing their duties effectively.

2. Operations Management:

- Oversee the day-to-day operations of the logistics department, ensuring the timely and accurate receipt, storage, and dispatch of goods.
- Implement and optimize operational procedures to enhance efficiency and reduce costs.
- Monitor and analyze key performance indicators (KPIs) to track the effectiveness of logistics operations.

3. Customer Relations:

- Liaise with clients to understand their logistics requirements and expectations.
- Address and resolve customer issues, providing excellent service and maintaining positive relationships.

4. Quality Assurance:

- Implement and enforce quality control procedures to ensure the integrity and accuracy of all shipments.

5. Compliance:

- Ensure compliance with relevant laws, regulations, and industry standards.
- Stay informed about changes in logistics and transportation regulations.

6. Cost Management:

- Identify opportunities for cost savings and process improvements within the logistics operations.
- Develop and manage budgets for the logistics department.

7. Technology Utilization:

- Utilize logistics management software and systems to streamline operations and enhance visibility.
- Stay updated on advancements in logistics technology and recommend relevant improvements.

8. Perform other duties as assigned.

**About You**

**Qualifications**:

- Bachelor's degree in logistics, supply chain management, or a related field.
- Proven experience in logistics operations, with at least 5 years in a supervisory or managerial role.
- Strong leadership and communication skills.
- Knowledge of relevant regulations and industry best practices.
- Proficiency in logistics management software and Microsoft Office Suite.
- Problem-solving and decision-making abilities.

**About Us**

We aim to be one of the most innovative and trusted supply chain partners. Our mission at Elite is simple: to provide high-quality services for our valued clients. Our team goes above and beyond to cater to each project’s specific needs.

Our quality is backed by ISO certification:

- ISO 9001-2015

We have a distinct culture and teams of passionate individuals wanting to create something better for our clients, our colleagues, and the community we operate in. Our daily decisions are anchored by our core values: Trust, Customer Centricity, Innovation, Action-Bias, and Excellence.

Elite Co is an equal opportunity employer that is committed to diversity, that individual talent has unique abilities, and we value our differences. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by the applicable law.

**Our Recruitment Process**
- Talent Acquisition team (30 mins): Phone screening to discuss your past experiences & understand your benefits package.
- Personality Assessment (30 mins): Have fun while exploring your behavioural and cognitive side. Learn more about how you prefer to think, engage with others and how you play out in real-life scenarios.
- Hiring Manager (60 mins): Showcase your technical skills & ability to achieve results.
- Senior Functional Leader (60'): Panel interview with functional leaders. Honing in on your appetite for being strategic & innovative and if you can add value to our culture.
- Some of the steps above may be merged or scheduled as back-to-back steps.