Senior Member Service Desk Agent

1 week ago

Doha, Qatar Qatar Airways Full time

As Senior Member Service Desk Agent, you will be responsible for offering all Privilege Club related services in a 24/7/365 environment to Privilege Club members. The role will assist members with their queries related to their QRPC accounts and provide a one-stop solution for members regarding award booking, upgrades, ticketing and other Privilege Club services

Accountabilities:

- Provide FFP members who visit the member service desk clear and accurate membership information, answering questions and queries clearly, delivering a professional and efficient service.
- Make award bookings and issue tickets for members providing an efficient and one-stop solution.
- Assist members with their account information and ensure issues are resolved in one visit to avoid inconvenience, escalation, complaints and member multiple visits to resolve same query.
- Ensure all redemption requests are processed, providing alternatives to the member where seat/s for their desired date of travel is/are not available, to ensure that they are able to redeem their Avios/Qcredits and travel as desired.
- Ensure tickets are issued correctly and audit coupons are logged, ensuring the transactions are captured and accounted for.
- Process Upgrade requests.
- Process UMNR requests.
- Process all QRPC related queries from members in a timely, professional and efficient way to ensure member satisfaction.
- Support all other QRPC related activities from head office.
- If unable to resolve any member issues, escalate to the Supervisor to find a solution to avoid complaints and ensure the member is satisfied/ happy.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before. Together, everything is possible

**Qualifications**:

- Relevant Tertiary, Trade or Vocational Qualification or Diploma or equivalent
- Minimum 3 years of job-related experience
- Preferred experience in customer service and reservations & ticketing
- Excellent communication and problem solving skills

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

  • Senior Member Service Agent

    1 day ago

    Doha Metropolitan Area, Qatar Qatar Airways Full time 60,000 - 120,000 per year

    Job titleSenior Member Service AgentRef #228642LocationQatar - DohaJob familyCorporate & CommercialClosing date: 27-Nov-2025*About The Role*Qatar Airways are looking for a professional to join our Loyalty team as a Senior Member Service Agent.As a Senior Member Service Agent, you will be responsible for offering all Privilege Club related services to...

  • Senior Member Service Agent

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time 90,000 - 120,000 per year

    About the roleQatar Airways are looking for a professional to join our Loyalty team as a Senior Member Service Agent.As a Senior Member Service Agent, you will be responsible for offering all Privilege Club related services to Privilege Club members. The role will assist members with their queries related to their QRPC accounts and provide a one-stop...

  • Network Engineer/service Desk Agent

    1 week ago

    Doha, Qatar AL FARAH CONTRACTING Full time

    1)Network Engineer(CCNA/CCNP) with 2 Years of Experience 2)Service desk Agent (ITIL 3 or 4) Ability to Commute: - Doha (required) Ability to Relocate: - Doha: Relocate before starting work (required)

  • Front Desk Agent

    1 week ago

    Doha, Qatar Ritaj Facilities management Full time

    Job Summary: The Front Desk Agent is responsible for greeting visitors, answering inquiries, managing bookings or appointments, and ensuring a welcoming and efficient front desk experience. They act as the face of the organization and play a key role in providing excellent customer service. **Key Responsibilities**: - Greet and welcome guests, clients, or...

  • Call Desk Agent

    2 weeks ago

    Doha, Qatar Live Connections Full time

    **With customer service experience**: - **With at least facilities or engineering industry experience** A Call Desk Agent is in charge of answering customer calls, listening to their concerns, and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need. **Job Types**:...

  • Front Desk Agent

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    We have an incredibly exciting opportunity to join our dynamic team at the Oryx Garden Hotel as a Front Desk Agent. The newly opening Oryx Garden Hotel will be located at Hamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group. As a Front Desk Agent, you are responsible in providing...

  • Front Desk Agent

    7 days ago

    Doha, Qatar Millennium Hotel & Millennium Central, Doha Full time

    As a Front Desk Agent for Millennium Central Doha, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate...

  • Front Desk Agent – Female

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Inspire Management Training Center Full time 33,000 - 63,000 per year

    We are seeking a highly motivated and customer-focused Front Desk Agent (Female) to join a luxury hotel in Qatar. As the first point of contact for our guests, you will play a vital role in delivering exceptional service and creating memorable guest experiences. The ideal candidate will have excellent communication skills, and a warm, professional...

  • IT Service Desk specialist

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International (MSI) Full time 12,000 - 60,000 per year

    LocationDoha, QatarExperienceJob TypeRecruitmentJob DescriptionThe IT Service Desk Specialist serves as the first point of contact for users seeking technical assistance. This role is responsible for providing exceptional customer support, troubleshooting technical issues, and ensuring timely resolution of service requests. The ideal candidate will possess...

  • Ict Service Desk Agent

    2 weeks ago

    Doha, Qatar QatarEnergy Full time

    Primary Purpose of the Job: Support the delivery of high-quality customer service, focused technical support, and provide timely and accurate problem resolution to a wide range of complex technical issues, to achieve high level of user satisfaction. Required Experience and Skills: - Minimum 5 years’ experience in the Service Desk area using any popular...