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Senior Member Service Desk Agent

2 weeks ago

Doha, Qatar Qatar Airways Full time

As Senior Member Service Desk Agent, you will be responsible for offering all Privilege Club related services in a 24/7/365 environment to Privilege Club members. The role will assist members with their queries related to their QRPC accounts and provide a one-stop solution for members regarding award booking, upgrades, ticketing and other Privilege Club services

Accountabilities:

- Provide FFP members who visit the member service desk clear and accurate membership information, answering questions and queries clearly, delivering a professional and efficient service.
- Make award bookings and issue tickets for members providing an efficient and one-stop solution.
- Assist members with their account information and ensure issues are resolved in one visit to avoid inconvenience, escalation, complaints and member multiple visits to resolve same query.
- Ensure all redemption requests are processed, providing alternatives to the member where seat/s for their desired date of travel is/are not available, to ensure that they are able to redeem their Avios/Qcredits and travel as desired.
- Ensure tickets are issued correctly and audit coupons are logged, ensuring the transactions are captured and accounted for.
- Process Upgrade requests.
- Process UMNR requests.
- Process all QRPC related queries from members in a timely, professional and efficient way to ensure member satisfaction.
- Support all other QRPC related activities from head office.
- If unable to resolve any member issues, escalate to the Supervisor to find a solution to avoid complaints and ensure the member is satisfied/ happy.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before. Together, everything is possible

**Qualifications**:

- Relevant Tertiary, Trade or Vocational Qualification or Diploma or equivalent
- Minimum 3 years of job-related experience
- Preferred experience in customer service and reservations & ticketing
- Excellent communication and problem solving skills

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply