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Senior IT Support Officer

2 weeks ago

Doha, Qatar Human Capital Group Full time

**Overview**:
The Senior IT Support Officer provides an efficient and effective ICT Technical Support Service. This position diagnoses, resolves, and documents hardware and software problems timely and accurately. Maintains the stable operation of the in-house / On Site computer systems which includes installing, configuring, troubleshooting and maintaining hardware and software, and provide end user support where required.

**Responsibilities**
- Assist with the administration of client end Installations.
- Assist in network connectivity troubleshooting and firewall maintenance
- Install Complex Software for Desktop Management. This includes Asset Management, Antivirus and Spam filtering software, Desktop Maintenance.
- Configure and install personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.
- Identify and correct operational problems on employee computer systems.
- Assist in monitoring that daily backup systems and disaster contingencies are in place in the event of such faults to minimize disruption.
- Continually conduct research and investigates new or improved ways of working to ensure the ICT system is operating at its most effective and efficient.
- Assist user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.
- Achieve internal SLA's for support
- Perform system backups and recovery on timely basis.
- Perform on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs.
- Assist with Server installations and setups as well as resolution of server end problems.
- Assist user in diagnosing and resolving issue related to hardware and software and other related IT concerns such as configuration and installation of server.
- Monitor proactively and respond to ICT helpdesk tickets.
- Provide day to day management of access to the ICT systems and services.

**Requirements**:

- Bachelor's Degree in Information Technology or Computer Science
- Minimum 8 years working experience, 5 years relevant working experience, 2 years GCC is a plus.
- Knowledge of helpdesk system administration
- ERP knowledge preferrably SAP functional skills are a requirement to be successful in this role.

Application Question(s):

- What is your notice period?
- What is your last / current salary?

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT Support: 8 years (required)

**Location**:

- Doha (required)