Business Support Officer

KEY RESULT AREAS

Human Capital/HR Support:

• Assist in the development, coordination, and execution of HR programs, such as employee engagement initiatives, talent management, and learning and development programs.
• Support recruitment efforts, including coordinating interviews, preparing candidate documentation, and assisting in the onboarding process.
• Provide administrative support in organizing HR-related meetings, training sessions, and workshops, including logistics, materials preparation, and minutes taking.
• Assist in the preparation and dissemination of HR reports, such as headcount, training completion, and program participation.
• Collaborate with QF Human Capital and other departments to support the implementation of performance management systems and career development initiatives.

Business Operations Support:

• Provide support in business planning activities, including assisting in financial forecasting, budget tracking, and business strategy development.
• Assist in the management of internal programs, particularly related to HR initiatives, such as employee recognition and wellness programs.
• Support the preparation of documentation and reports for internal and external reviews and audits related to business operations and HR functions.
• Coordinate with finance and procurement teams to ensure timely processing of payments related to HR programs and department purchases.
• Assist in preparing and distributing internal communications related to HR and business support functions, such as newsletters, program updates, and event announcements.
• Provide general administrative assistance to the management team, including calendar management, scheduling meetings, and preparing reports.
• Support cross-functional collaboration to enhance the delivery of HR and business support services.
• Liaise with other QF shared services functions as required to support QSTP operations.
• Contribute to the successful planning, execution, and completion of cross-functional projects as assigned by QSTP senior management by actively engaging with team members across departments, ensuring effective communication, coordination, and resource management.
• Apply innovative problem-solving methods to address challenges, continuously improving project processes while ensuring compliance with organizational policies, procedures, and quality standards.
• Maintain regular communication with both line and project managers to provide timely updates on project progress and outcomes, and continuously enhance personal skills and knowledge to drive the success of these initiatives.
• Other reasonable tasks as assigned by supervisor.

Matrix Organization Structure Tasks:

• Contribute to the successful planning, execution, and completion of cross-functional projects when and as assigned by QSTP senior management.
• Actively engage with team members from various departments to achieve project goals, ensuring smooth coordination and effective communication.
• Efficiently manage and utilize resources across projects, balancing workload and maximizing productivity.
• Apply creative thinking and innovative methods to identify and address challenges, contributing to the continuous improvement of project processes.
• Ensure compliance with all organizational policies, procedures, and quality standards while working on assigned projects.
• Maintain clear, consistent communication with both the line manager and project manager, ensuring timely updates on project progress and outcomes.
• Continuously enhance skills and knowledge to contribute effectively to cross-functional projects.

Bachelor's degree relevant field e.g., Business Administration, Human Resources & 2-5 years of relevant full-time work experience in HR support, business operations, or a similar role.

• Knowledge of HR processes, including recruitment, employee relations, and training.
• Excellent communication and interpersonal skills.
• Strong organizational, time management and problem-solving abilities.
• Excellent writing skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is an advantage.
• Proficiency in MS Office applications.