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Customer Support Agent

3 weeks ago

Doha, Qatar Aldobi Online Trading and Service L.L.C Full time

**Job Overview**:
Position: Customer Support Agent (Bilingual: English and Arabic)

Company: Aldobi

Are you passionate about providing exceptional customer service? Aldobi, a leading Qatari tech company that connects laundries and cleaning service providers with customers, is seeking a dynamic and enthusiastic Customer Support Agent to join our team. As a Customer Support Agent, you will play a crucial role in ensuring our customers have a seamless and positive experience when using our platform for laundry and home cleaning services.

**Key Responsibilities**:

- Booking management: Assisting customers in making and managing their service bookings, including laundry pickup and delivery, and home cleaning appointments.
- Problem-solving: Investigating and resolving customer issues or complaints in a timely and efficient manner, ensuring customer satisfaction and loyalty.
- Language proficiency: Utilizing your bilingual skills in English and Arabic to effectively communicate with customers, ensuring accurate understanding and clear communication.
- Customer engagement: Proactively engaging with customers to gather feedback, identify potential areas of improvement, and suggesting suitable solutions.
- Collaboration: Working closely with other team members and departments to ensure smooth operations and a cohesive customer support experience.

**Desired Skills and Qualifications**:

- Bilingual proficiency: Fluent in both English and Arabic, with excellent written and verbal communication skills in both languages.
- Customer-oriented: A strong commitment to delivering exceptional customer service and creating a positive customer experience.
- Problem-solving skills: Ability to analyze situations, identify issues, and offer effective solutions to customers' concerns.
- Patience and empathy: A patient and empathetic approach to handle customer inquiries and complaints with understanding and professionalism.
- Time management: Efficiently manage tasks and prioritize workload to meet customer needs and resolve issues promptly.
- Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving customer needs and company processes.
- Previous experience: Prior experience in customer support or a related field would be advantageous but not mandatory.

Please submit your resume and a brief cover letter highlighting your relevant experience and bilingual capabilities in English and Arabic.

**Job Types**: Full-time, Permanent

**Salary**: QAR3,000.00 - QAR4,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)