Cargo Services Supervisor

**About the Role**:**
This role is based within the Special Products Operations team, which is responsible for Pharma, Perishable and Live Animal Operations. As a Cargo Duty Officer, you will be responsible to Monitors, supervises, directs and controls all related activities, cargo personnel and equipment engaged in cargo warehousing and operations on a shift basis. Monitors related performance reports including deficiencies, incidents and disseminates important information to the staff and Cargo Management.
- Monitors cargo build and break process activities through system interrogation that each step during cargo terminal operations are adhered to agreed processes to ensure aviation compliance.
- Manages and prioritize resources for flight manifesting based on operational demands ensuring flights been built as per Revenue Management Cargo Offer maximizing aircraft space.
- Maintains a high level of performance of staff and equipment by constantly making physical / actual checks to ensure its compliance with agreed processes.
- Tracks time sensitive events and assignments related to charter flights and trial platforms through CROAMIS and ALTEA to ensure timely completion so the normal operational flow remains intact within targets set either by the customer or the airline for items such as local restrictions, curfew flights, quick turnaround times and ad hoc disaster relief.
- Verifies, through spot-checks, that all cargo practices support corporate Security and Safety standards 100% of the time.
- Acts as the point of contact for all Airline queries and respond to complaints and requests for information and assistance, interpret and explain procedures and policies pertaining to internal inquiries of management and staff.
- Investigates any instances where shipments have not ‘Flown as Booked’ in terms of Revenue Protection for the airline to identify the process gap and initiate required corrective action.
- Monitors and coordinates activities outside warehouse including export cargo acceptance, import cargo deliveries, pallet build up and breakdowns to ensure all shipments throughout the Cargo journey is in line with the agreed SLA's set.
- Liaises with airline representatives, security, customs, related government agencies and other parties involved as required or necessary to allow single point of contact ensuring to maintain operational control.
- Perform other department duties related to his/her position as directed by the Head of the Department.

**Additional Internal Information**:

- This vacancy is in cc930 under QAS Cargo department of QAS

**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible

**Qualifications**:
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

**About you**:

- High school graduation
- Preferred - Vocational/Diploma or Associate Degree or equivalent
- Minimum 5 years relevant experience
- Fluent in reading, writing and speaking English
- Provides excellent customer service and takes feedback
- Able to resolve problems without much interventions
- Sets own measures of performance and meets objectives.
- Ensures team members know and understand what is expected of them.