CRM Representative

2 weeks ago

Doha, Qatar Al-Attiya Motors And Trading Company - KIA Motors Full time

**JOB TITLE**:CRM REPRESENTATIVE (FEMALE)**

**Key Responsibilities**:
**Customer Communication & Support**
- Handle inquiries related to test drives, service appointments, offers, and complaints.
- Follow up with customers after service or purchase to ensure satisfaction.
- Provide clear and accurate information on products, services, and promotions.
- Maintain a professional, friendly tone at all times — reflecting the company’s customer experience standards.

**CRM System & Data Management**
- Update customer records in the CRM system (contact details, interaction notes, lead status).
- Track and report lead progress, ensuring no follow-up or complaint is left unresolved.

**Customer Retention & Relationship Building**
- Reach out to inactive customers to re-engage them through calls or campaigns.
- Support loyalty and satisfaction programs (survey distribution, event invites, etc.).

**Reporting & Coordination**
- Submit daily reports summarizing customer interactions, outcomes, and pending issues.

**Key Performance Indicators (KPIs)**:

- Lead follow-up rate**:100%**:

- Data accuracy rate**:≥ 95%**:

- Customer satisfaction score (post-contact)**:≥ 9/10**:

- Average response time**:≤ 10 minutes (during working hours)**:

- Lead conversion rate**:≥ 35%**

**Job Requirements:Education & Experience**
- Bachelor’s degree in Marketing, Business Administration, or related field.
- Minimum 1-2 years of experience in CRM, call center, or customer service (automotive experience preferred).

**Skills**
- Excellent communication skills (Arabic & English).
- Strong interpersonal and problem-solving abilities.
- Good knowledge of CRM systems (e.g., Salesforce, Microsoft Dynamics, or Odoo).
- Competent in Microsoft Office (Excel, Outlook, Power BI familiarity is a plus).
- Highly organized with attention to detail and data accuracy.
- Ability to handle pressure and multitask professionally.

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