crm representative

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Al-Attiya Motors And Trading Company - KIA Motors Full time 40,000 - 60,000 per year

JOB TITLE: CRM REPRESENTATIVE (FEMALE)

Key Responsibilities:

Customer Communication & Support

  • Manage inbound and outbound customer communication through calls, WhatsApp, and email.
  • Handle inquiries related to test drives, service appointments, offers, and complaints.
  • Follow up with customers after service or purchase to ensure satisfaction.
  • Provide clear and accurate information on products, services, and promotions.
  • Maintain a professional, friendly tone at all times — reflecting the company's customer experience standards.

CRM System & Data Management

  • Update customer records in the CRM system (contact details, interaction notes, lead status).
  • Track and report lead progress, ensuring no follow-up or complaint is left unresolved.

Customer Retention & Relationship Building

  • Reach out to inactive customers to re-engage them through calls or campaigns.
  • Support loyalty and satisfaction programs (survey distribution, event invites, etc.).

Reporting & Coordination

  • Submit daily reports summarizing customer interactions, outcomes, and pending issues.

Key Performance Indicators (KPIs):

  • Lead follow-up rate: 100%
  • Data accuracy rate: ≥ 95%
  • Customer satisfaction score (post-contact): ≥ 9/10
  • Average response time: ≤ 10 minutes (during working hours)
  • Lead conversion rate: ≥ 35%

Job Requirements:Education & Experience

  • Bachelor's degree in Marketing, Business Administration, or related field.
  • Minimum 1–2 years of experience in CRM, call center, or customer service (automotive experience preferred).

Skills

  • Excellent communication skills (Arabic & English).
  • Strong interpersonal and problem-solving abilities.
  • Good knowledge of CRM systems (e.g., Salesforce, Microsoft Dynamics, or Odoo).
  • Competent in Microsoft Office (Excel, Outlook, Power BI familiarity is a plus).
  • Highly organized with attention to detail and data accuracy.
  • Ability to handle pressure and multitask professionally.

Job Type: Full-time

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