Group Head of It

**Job Purpose**

Reporting to the CCO, the Group Head of IT is a hands-on technical and management role. The Group Head of IT is responsible for proactively managing IT technologies and a team of technical IT infrastructure personnel; developing and establishing IT infrastructure standards and procedures; analysis, design, deployment and operations of IT software and hardware systems supporting Artan’s businesses. Group Head of IT must also ensure the robustness and security of the IT infrastructure.

**Key Relationships**
- Internal: Executive Management, SBU heads, HOD’s

**Duties and Responsibilities**

**Operational Management**
- Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and providing status to management
- Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics
- Maintains overall security of Artan’s network, systems and data
- Owns and maintains strict controls on data/system backups and recoverability
- Management staff members in their daily activities as well as supporting business projects
- Develop and manage relationships with vendors in support of staff growth and systems support
- Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet Artan’s business requirements
- Undertake risk assessments of both hardware and software for both internal and external business clients
- Oversee outsourced software development relationships, development and delivery
- Ensures a proactive approach in staying up to date on current projects in progress, projects in the pipeline and operational issues, including industry technology trends and applicability of software/hardware solutions

**Strategy and Planning**
- Contribute to the development of IT departmental strategies to align with the overall business strategy
- Develop and implement hardware and software standards for network, services, databases, wireless technology, file and print services, etc
- Develop and implement data retention standards develop and maintain overall backup and recovery strategy (Disaster Recovery and Business Continuity)
- Development, implement and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance
- Establish and implement ‘best practice’ standards as well as departmental policies and procedures
- Overall responsibility for strategic planning for system upgrades

**Team Management**
- The incumbent needs to oversee the quality of work and productivity of the team member(s) and provide guidance and direction wherever necessary.
- Any other tasks, duties & responsibilities that may be added from time to time as relevant to business requirements.

**Skills**
- Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment.
- Exceptional hands-on experience with software development or systems management.
- Large awareness of the current technology and a passion to seek more information for upcoming technologies.
- Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server technology and Internet/intranets.
- Must be aware of or hold experience managing/developing open-source software.
- Strong communication skills with the ability to explain technical issues to non-technical colleagues. Must be creative, with initiative and drive.
- Must take a proactive approach and be a team player.
- Strong written and oral communication skills.
- Strong interpersonal skills.

**Education & Qualifications**
- Bachelor’s degree in computer science/information technology or equivalent is essential
- Master’s Degree in the above fields is preferred
- Certifications in Microsoft/Citrix technologies are a requirement
- ITIL or PMI Certification is preferred

**Experience**
- Minimum of 10 - 15 years’ experience in technical operations, and strategy and planning management
- Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server technology and Internet/intranets
- Must be aware of or have experience managing/developing open-source software
- Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment

**Job Types**: Full-time, Permanent

**Education**:

- Master's (preferred)

**Experience**:

- technical o