Customer Service Representative

2 weeks ago

Doha, Qatar Al Khebra Driving Academy Full time

**Job description**:
** MALE ONLY**
- **Welcoming all customers with a smile.**
- **Attract potential customers by answering service inquiries and providing**
**information about other services.**
- **Provide accurate information to the customer and make sure that the**
**customer understands their chosen driving package.**
- **Open the customer's file and help them fill out the required forms and**
**documents.**
- **Maintain customers information by updating their records.**
- **Resolve service problems by clarifying complaints, determine the cause of the**
**problem, select and explain the best solution to solve the problem, expedite.**
**the correction and adjustment and make follow up to ensure resolution.**
- **Advise financial accounts by processing customer adjustments.**
- **Recommend services to academy management by collecting customer's**
**information and analyzing customer's needs.**
- **Ensure that the customer data are keyed-in correctly in the system.**
- **Ensure that the information received from the customer is accurate before**
**payment is processed.**
- **Make sure correct invoice is generated to the right customer.**
- **Ensure correct amount of payment is received from the customer.**
- **Direct the customer to make the eye test and make follow up.**
- **Creating, Maintaining and updating training and tests schedules, calendars,**
**and agendas.**
- **Answering training and tests scheduling queries through students visits and**
- **Responsible for reconciling the revenue on a daily basis as required by the**
**Academy and as per the allocated targets.**
- **Maintain good working relationship with customers and colleagues.**
- **Ensure the company reputation by providing good customer service.**
- **Attend all trainings, briefing and meeting as arranged by the Management.**

**Any other related tasks requested by the management.**

**Salary**: QAR4,000.00 - QAR4,500.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

**Salary**: QAR4,000.00 - QAR4,500.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

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