Guest Relations Officer

2 days ago

Doha, Qatar Plaza Inn Hotel Full time

**Guest Relations Officer (Female)**
**Department**: Front Office / Guest Services
**Reports To**: Front Office Manager / Guest Relations Manager

**About the Job**
We need a friendly, caring Guest Relations Officer to welcome guests and make sure they have a great stay from start to finish. In this role, you help guests feel special, manage VIP services, and keep daily front office work organized. You will play a key part in making guests happy and want to come back.

**Main Duties**
- Greet guests with a smile during check-in, check-out, and whenever you see them.
- Notice what guests might need, and let them know about hotel services and local attractions.
- Answer questions and handle requests or problems quickly, making sure every guest feels important.
- Take extra care of VIP guests and manage any special arrangements.
- Organize special requests like birthday surprises or custom room setups, focusing on the little details.
- Tell guests about hotel restaurants, specials, and packages to make their stay better.
- Help keep guest areas clean and presentable at all times.
- Work closely with other teams like housekeeping, concierge, and food & beverage to ensure everything runs smoothly.
- Collect feedback from guests, share good ideas with your manager, and help improve services.
- Always look neat and professional, and support a positive, team-focused workplace.

**Qualifications**
- Experience working with guests in hotels or hospitality is preferred.
- Great at talking and writing, with strong people skills.
- Polite, patient, and can handle busy or stressful situations calmly.
- Good at organizing and handling several tasks at once, with a strong attention to detail.
- Comfortable using hotel software and basic computer programs.
- Willing to work different shifts, including weekends and holidays.
- Truly enjoys working with people and wants to give excellent service.

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have a Valid Qatar ID?
- Can you get NOC for Sponsorship Transfer?
- Can you join Immediately?

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