Guest Relations Officer

2 weeks ago

Doha, Qatar Elite Projects Full time

**Key Responsibilities**:

- Welcome and assist guests upon arrival and throughout their stay with professionalism and courtesy.
- Handle guest inquiries, requests, and complaints promptly, ensuring high levels of satisfaction.
- Coordinate with various departments (Housekeeping, F&B, Concierge, etc.) to fulfill guest needs efficiently.
- Maintain accurate guest records and profiles for personalized service.
- Assist in arranging reservations, transportation, and other guest-related services.
- Support the Front Office in daily operations and ensure seamless check-in and check-out experiences.
- Promote hotel services, facilities, and special offers to enhance guest satisfaction and revenue.
- Uphold company standards in grooming, communication, and service delivery at all times.

**Qualifications and Requirements**:

- **Bilingual proficiency** - fluent in **English** and **Arabic** (or another widely spoken language).
- Minimum **2 years of experience** in **guest relations, front office, or customer service**, preferably in a **luxury hotel or hospitality setting**.
- Excellent communication, interpersonal, and problem-solving skills.
- Professional, approachable, and service-oriented personality.
- Strong organizational and multitasking abilities.
- Must be **locally available in Qatar** with **NOC** and **ready to join immediately**.

**Contract Details**:

- **Duration**: 6 Months (extendable based on performance and business needs)
- **Working Hours**: As per hospitality shift schedule
- **Compensation**: Competitive salary package based on experience

**Core Competencies**:

- Customer Service Excellence
- Communication and Interpersonal Skills
- Problem Solving and Conflict Resolution
- Professionalism and Confidentiality
- Team Collaboration and Flexibility

**Job Type**: Contract
Contract length: 6 months

Pay: QAR4,000.00 - QAR6,000.00 per month

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