Guest Relations Officer

2 weeks ago

Doha, Qatar Elite Projects Full time

**Key Responsibilities**:

- Welcome and assist guests upon arrival and throughout their stay with professionalism and courtesy.
- Handle guest inquiries, requests, and complaints promptly, ensuring high levels of satisfaction.
- Coordinate with various departments (Housekeeping, F&B, Concierge, etc.) to fulfill guest needs efficiently.
- Maintain accurate guest records and profiles for personalized service.
- Assist in arranging reservations, transportation, and other guest-related services.
- Support the Front Office in daily operations and ensure seamless check-in and check-out experiences.
- Promote hotel services, facilities, and special offers to enhance guest satisfaction and revenue.
- Uphold company standards in grooming, communication, and service delivery at all times.

**Qualifications and Requirements**:

- **Bilingual proficiency** - fluent in **English** and **Arabic** (or another widely spoken language).
- Minimum **2 years of experience** in **guest relations, front office, or customer service**, preferably in a **luxury hotel or hospitality setting**.
- Excellent communication, interpersonal, and problem-solving skills.
- Professional, approachable, and service-oriented personality.
- Strong organizational and multitasking abilities.
- Must be **locally available in Qatar** with **NOC** and **ready to join immediately**.

**Contract Details**:

- **Duration**: 6 Months (extendable based on performance and business needs)
- **Working Hours**: As per hospitality shift schedule
- **Compensation**: Competitive salary package based on experience

**Core Competencies**:

- Customer Service Excellence
- Communication and Interpersonal Skills
- Problem Solving and Conflict Resolution
- Professionalism and Confidentiality
- Team Collaboration and Flexibility

**Job Type**: Contract
Contract length: 6 months

Pay: QAR4,000.00 - QAR6,000.00 per month

  • Guest Relation Officer

    2 weeks ago

    Doha, Qatar Swan Global WLL Full time

    **Job Summary** The Guest Relation Officer will serve as the primary point of contact for guests, ensuring their needs are met and providing a high level of hospitality and service throughout their visit. The role focuses on creating a positive guest experience and maintaining client satisfaction. **Responsibilities** - Welcome and assist guests upon...

  • Guest Relations Officer

    4 hours ago

    Doha, Qatar Plaza Inn Hotel Full time

    **Position Overview**: We are seeking a dedicated and personable Guest Relations Officer to join our team. The Guest Relations Officer will be the face of our hotel, responsible for ensuring that each guest receives the highest level of service and hospitality from the moment they arrive until their departure. This role requires excellent communication...

  • Guest Relation Officer

    6 days ago

    Doha, Qatar Wyndham Doha West Bay Hotel Full time

    **SUMMARY**: Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand...

  • Guest Relations Officer

    1 week ago

    Doha, Qatar Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...

  • Guest Relations Officer

    6 days ago

    Doha, Qatar Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...

  • Guest Relations Officer

    4 hours ago

    Doha, Qatar Plaza Inn Hotel Full time

    **Guest Relations Officer (Female)** Department: Front Office / Guest Services Reports To: Front Office Manager / Guest Relations Manager **Position Summary**: **Main Responsibilities**: - Welcome and assist guests during check-in, check-out, and throughout their stay. - Anticipate guest needs and suggest hotel amenities, services, and local attractions. -...

  • Guest Relations Officer

    3 days ago

    Doha, Qatar Plaza Inn Hotel Full time

    **Guest Relations Officer (Female)** **Department**: Front Office / Guest Services **Reports To**: Front Office Manager / Guest Relations Manager **About the Job** We need a friendly, caring Guest Relations Officer to welcome guests and make sure they have a great stay from start to finish. In this role, you help guests feel special, manage VIP services,...

  • Guests Relations Officer

    1 week ago

    Doha, Qatar Oilexec Full time

    **Job Summary**: As a Guest Relations Agent, you will be the face of our vibrant Bar Restaurant in Qatar, ensuring a seamless and enjoyable experience for all guests. This role is perfect for individuals who excel in customer interaction and thrive in a lively, beachfront environment. **Responsibilities**: - Welcome and assist guests with reservations and...

  • Guest Relations Agent

    4 hours ago

    Doha, Qatar Mandarin Oriental Hotel Group Full time

    Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner...

  • Guest Relations

    2 weeks ago

    Doha, Qatar TRAGS Electrical Engineering And Air Conditioning Company WLL Full time

    o Responsible to make sure VIP guest experience is good - Know how to speak and deal with Guests - Know how to approach Guests - Memorize VIP habits and know their close contacts / protocol team - Visit VIP when required and make sure they always prefer our venue as their favorite restaurant - Full responsibility to take care of any inspection on the ground...