Lead Compliance and Controls Officer

Qatar Duty Free is currently recruiting for Lead Compliance and Controls Officer to be based in Doha, Qatar.

You will be responsible for the implementation, maintenance, and enhancement of robust compliance and control frameworks. Entrusted with overseeing and driving the company's adherence to regulatory requirements, internal policies and procedures, and industry best practices. Thereby safeguarding QDF reputation and minimizing operational risks by delivering comprehensive compliance programs, conducting regular assessments, and providing pre-emptive guidance. Play a pivotal role in fostering a culture of integrity, transparency, and ethical conduct across all business functions. Will be instrumental in identifying potential areas of vulnerability, proactively mitigating compliance risks, and promoting continuous improvement initiatives to uphold the highest standards of corporate governance and compliance within the or organization.

Operational Accountabilities
- Develop and implement compliance policies and procedures collaborating with cross-functional teams to develop, review and enhance compliance policies, procedures and controls tailored to the unique environment and operational landscape of Qatar Duty Free.
- Handle compliance monitoring and reporting by conducting regular assessments and audits to monitor the company's adherence to applicable policies, procedures, ensuring timely and accurate reporting to Senior and Executive Management.
- Facilitate risk assessment and mitigation by Identifying, assessing and prioritizing compliance, operational, financial, fraud and/or reputational risks associated with business activities, products and services, and develop strategies and action plans to mitigate these risks effectively.
- Support internal and external audit programs through engaging and supporting internal, external and state auditors and ensuring timely submission of required information and documentation by liaising with relevant stakeholders and departments.
- Facilitate trainings and awareness programs in partnership with QDFC Training department to design and deliver comprehensive compliance training and awareness programs for employees at all levels to promote a culture of compliance, integrity, and ethical behavior throughout the organization.
- Responsible for Investigations and remediation by leading or supporting investigations into potential compliance breaches, conflicts of interest, or unethical behavior, and recommend corrective actions and remediation measures to address identified issues and prevent recurrence.
- Promote Internal controls enhancements by continuously evaluating and enhancing internal control mechanisms and procedures to strengthen the company's risk management framework and improve operational efficiency and effectiveness.
- Stay abreast of changes in regulatory requirements, industry trends, and emerging risks affecting the travel retail industry, and advise senior management on potential impacts and required actions to maintain compliance. Driving Change Management.
- Handle stakeholder engagement by fostering collaborative relationships with internal stakeholders, regulatory agencies and external partners to exchange best practices, share insights, and understand emerging developments relevant to the business.
- Drive continuous improvement initiatives within the compliance function by identifying opportunities for process optimization, automation, and innovation to enhance the effectiveness and efficiency of the compliance operations.
- Perform other department duties related to his/her position as directed by the Head of the Department.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**Qualifications**:

- High School Qualification / Vocational Qualification /Diploma or Equivalent with Minimum 5 years of job-related experience OR
- Bachelor's Degree or Equivalent with Minimum 4 years of job-related experience
- Experience in retail (preferred travel retail) and / or food & beverage industry and / or audit background.
- Proven experience in developing, implementing and reviewing policies and procedures
- Ability in drafting of policies and procedures
- Ability to handle confidential information with discretion